Job Information
JPMorgan Chase Credit Operations Manager III - Business Card Elite in Wilmington, Delaware
The Card Lending Services (CLS), has an excellent opportunity for an experienced commercial manager with proven operational management experience and superior knowledge of commercial card and business card underwriting policies. The selected manager will thrive in a fast-paced developing environment.
As a Credit Operations Manager III in CLS, you will supervise the daily operations of multiple commercial credit analyst teams. You will join the Card Lending Operations function within Card Lending Services; managing dynamic commercial credit card teams who underwrite business card and corporate liability card requests for new and existing Chase's customers. You will be responsible; however, not limited to the following activities. Additionally, you will help management develop and implement strategies to improve quality by providing feedback regarding trends and making recommendations for revisions to credit policies and/or make recommendations to procedures and proposing ideas to close gaps on missed opportunities and/or process improvements.
Job Responsibilities:
Provide direct and professional feedback to commercial credit analysts including secondary deal reviews and providing further enhancement to an analyst's underwriting rationale. Also, managing day-to-day activities which includes schedule adherence, quality, production, turnaround times and commercial lending process (including financial spreads and underwriting) along with managing day to day efforts of a specialized operations team within CLS.
Build strong working relationships with internal partners such as Business Development and Risk Policy is another important component of the role.
Complete in-person or virtual side by sides to provide direct feedback based on an individual's designated daily tasks while providing guidance to improve turnaround time, quality and overall production
Manage departmental expectation which include schedule adherence , production standards , turnaround times and quality standard by creating daily reporting
Handle request inquiry and escalation calls, where applicable
Complete and manage to daily/weekly/monthly expectations for production, turnaround times and quality
Review daily, weekly and monthly reports to ensure team consistency
Identify operational efficiencies and provide clear concise recommendations to improve, where applicable
Strong ability to plan, prioritize and execute tasks
Complete ad-hoc projects and requests as needed
Required qualifications, capabilities, and skills
Minimum 5 years of commercial operations management experience with a concentration in business card or commercial card lending;
Minimum 5 years commercial and business judgmental underwriting experience required
Bachelor's degree in a business-related discipline (Finance, Economics or Accounting, MBA a plus)
Successful completion of a major corporate bank commercial training program (or the equivalent corporate banking/corporate finance or accounting experience)
Strong ability with a proven track record of providing coaching and talent development. Ability to manage within a high-paced team environment. Demonstrate resiliency and adaptability in a fast-paced environment
Possess accounting and finance knowledge, and commercial banking experience
Thorough understanding of judgmental commercial credit risk assessment, including in-depth understanding of financial statements, balance sheets, income statements, and statements of cash flow. Proficiency in judgmental commercial underwriting transactions and analytical skill sufficient to enable independent development of commercial and business card requests for all industries, line sizes and complexity
Superior oral and written communication skills, with proven ability to interact effectively with customers and internal stakeholders at various levels in the organization. Proven ability to communicate verbally and in writing with internal and external customers and with various levels of management
Strong analytical and problem-solving skills. Approach problems logically and with good judgement to ensure the appropriate outcome for customers and the firm, making appropriate decisions quickly and effectively and independent decision- making ability
Preferred qualifications, capabilities, and skills
Possess strong customer focus with the ability to have detailed conversations with our customers, while documenting conversations thoroughly and concisely
Abide by all applicable regulatory and department practices and procedures
Be results-oriented and demonstrate enthusiasm, resilience under stress, and a will-to-win attitude
Flexibility in adapting to changing volumes, tasks and areas of focus;
Ability to investigate, recommend and initiate process improvements. Open to change, with the ability to quickly learn new processes and adapt to ever changing environment. Self-starter with strong initiative;
Computer skills specific to Microsoft products and proprietary systems, including ability to navigate multiple systems/windows simultaneously;
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
JPMorgan Chase
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