JOB REQUIREMENTS: Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. The Patient Access Registration Representative supports patient care delivery in Emergency department, admitting, switch board, and information desk areas. We offer 6 8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be conducted on site. Primary Responsibilities: Greets visitors and patients in person. Communicates by telephone or video conferencing, upholding excellent customer service. Handles confidential information appropriately by protecting and disclosing information to only those authorized. Understands and follows all Switchboard departmental processes implemented. Prioritizes by assessing and analyzing information to identify immediate emergency needs. Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on call schedules to ensure appropriate communication to ProHealth Care Physicians. Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible. Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed. Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily. Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient\'s encounter are completed as needed. Provides wayfinding instructions and assists with hospital information as requested. Coordinates patient admission needs, bed assignments, and tracking boards where applicable. Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed. May perform other duties upon request. You\'ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications: High School Diploma / GED OR equivalent experience Must be 18 years or age or older Previous customer service experience in an office setting or professional work environment Experience with Microsoft Office Products Ability to work 2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year. Ability to work a variety of shifts to support a 24-hour operation system Preferred Qualifications: Knowledge of medical terminology Experience with electronic medical records system Experience in a medical office or hospital admitting/registration office Soft Skills: Excellent customer service skills Excellent written and verbal communication skills Demonstrated ability to work in fast paced environments ***** APPLICATION INSTRUCTIONS: Apply Online: https://uhg.hr/ProHealthRoles