Bayer Field Service Representative - San Jose Territory in United States

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Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life.

At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Apply online

Field Service Representative - San Jose Territory

Your tasks and responsibilities

The primary purpose of the position is to provide direct on-site emergency service, and preventive maintenance and installation support service to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Divisional Service Zone Revenue targets with individual territory work group sales responsibilities of up to $450K 1 – 2 million and to communicate product sales opportunities to Sales and Applications team members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 30lbs). Typical workweek approaches 50 hours and on-call duty as needed by Division Zone Service manager.

The primary responsibilities of this role, Field Service Representative – San Jose, are to:

  • Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;

  • Schedule and organize own work activities, ensure efficient operations;

  • Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;

  • Responsible for proper return of all defective inventory for replenishment;

  • Price service calls, offering discounts or converting to full contracts when needed;

  • Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);

  • Prepare and develop sales quotes and follows through to close the sale;

  • Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;

  • Interfaces heavily with Service Administrator/MSRC billing processors to ensure proper and timely invoicing;

  • Responsible to assist in collection activities within a given territory;

  • In some cases, generates customer interest and communicates to Service Marketing Representative;

  • Generates and communicates sales leads to respective sales representative for new product or disposable opportunities;

  • Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;

  • Ensure all proprietary information is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.

Who you are

Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

  • Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline with two years of applicable experience or Bachelor’s Degree in relevant discipline with zero years of applicable experience;

  • Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with two years of applicable experience can be considered in lieu of degree;

  • Technical trade skills in areas such as, soldering, electrical installation and troubleshooting;

  • Prior experience in a customer-facing role;

  • Demonstrated ability to work in a face paced self-directed environment;

  • Good verbal and written competencies; along with flexibility and good judgment;

  • Ability to prioritize workload and tasks to maximize revenue;

  • Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems;

  • Ability to travel within assigned territory and nationally, at times overnight and extended time periods;

  • Must hold a valid driver's license.

Preferred Qualifications:

  • Demonstrated knowledge of Medical Device & Radiology business;

  • Prior experience in a Field Service Role and/or regulated industry.

Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Country:United States

Location:Residence Based