Job Number 24070947

Job Category Event Management

Location The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

At 141 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

Groups & Events Director

We are looking for a dynamic leader who has a clear strategic sales approach and loves reactive sales as well as event and group planning. As our client base ranges from senior corporates, tour series to the entertainment sector, you should be an outgoing and sociable person who builds strong relationships with ease and creates a personalized service.

Responsibilities:

• Leading the reactive sales team, including staff appraisals, staff planning, structure and organization

• Responsible for achieving the group and banquet budget through a strategically sound pricing strategy to ensure optimal sales and the highest occupancy of our function rooms and hotel rooms

• In communication and coordination with the sales and revenue team, the development of new and implementation of existing, sales-promoting strategies as well as adaptation of these with regard to the current room occupancy and booking situation of banquet rooms, calculation of room rentals, conference packages and packages

• Implementing standards and ensuring the highest possible guest satisfaction

• Preparation and approval of RFPs, forecasts, statistics and budgets

The Groups & Events Director performs key functions such as event management and related customer service, booking non-residential events from various lead sources. Through a proper handover process, the Groups & Events Director also oversees complete groups (both rooms and events) after the contract has been signed by the sales team.

The Groups & Events Director works closely with the hotel management (Director of Sales & Marketing, Director of F&B) and reports on operational matters, individual sales and services, as well as results of market surveys in the area of events sales. Our Groups & Events Director leads a team with responsibility for its management and development.

Your Competencies:

• professional experience in a similar position within the luxury hotel industry

• very good written and spoken English (German would be an advantage)

• a valid work permit for Austria

• good numeracy and communication skills

• strong quality awareness and service orientation

• open-minded and outgoing personality with leadership experience and resilience in peak times

• strong organizational and rhetorical skills

• sincere concern for the well-being of our customers and their wishes

• well-groomed appearance and very good manners with our ladies and gentlemen

• Confident handling of all MS Office programs, knowledge of OPERA as an advantage

Our benefits:

• An attractive salary

• Team-spirited co-workers

• Encouraging management

• Meals in our in-house Employee Dining Room

• Excellent career opportunities within the world's largest hotel chain Marriott International

• Regular growth and training opportunities

• Wellbeing programs

• Worldwide discounts on hotel rooms, gift shop items, food and beverage

• Recognition programs

We guarantee an overpayment in line with the collective agreement, depending on qualifications and professional experience. Sales bonuses are provided if the budget is reached.

“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

We are already looking forward to receiving your application:

bewerbung.vienna@ritzcarlton.com

Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.