Work Schedule

Other

Environmental Conditions

Office

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Essential Duties and Responsibilities:

• Always prioritize customer satisfaction and deliver outstanding customer service to improve the overall customer experience.

• Cultivate a customer-centric culture through mentoring team members. Collaborate with team members and managers to exceed customer expectations, drive business operations, and continuously improve processes.

• Take ownership of the entire order-to-delivery process in the LPD business and act as a liaison between different departments.

• Maintain close communication with related departments such as sales and marketing to support the growth of the business.

• Handle important metrics and commitments of the department and lead the team to achieve them.

• Provide detailed support and mentoring to ensure that the team achieves results.

• Promote a culture of improvement throughout the team by supporting their improvement activities.

• Collaborate with other departments to address sophisticated issues spanning multiple departments and drive improvement.

• Use data-driven approaches (data collection, visualization, analysis) to solve problems and make informed decisions.

• Identify and visualize processes and areas with variations to improve efficiency, reduce errors, and standardize them.

• Promote the documentation (SOP, WI) and visualization (process maps) of customer service and related processes.

• Understand and process team tasks using SAP, such as order processing, inventory checking, price and product information inquiries, shipment processing, and document creation. Provide advice to team members.

• Handle various customer inquiries via phone, email, and fax, as well as issues from team members.

• Collaborate with various departments to proactively minimize risks related to order backlog and delivery delays. Communicate delivery status information in advance and voluntarily to ensure high-quality service.

• Raise issues promptly and take timely action to resolve problems. Conduct root cause analysis and implement preventive measures in case of errors.

• Collaborate with the inventory planning team for inventory planning based on sales forecasts and market demand.

• Participate in or support internal projects.

Qualification:

• Requires a Bachelor’s or Master’s degree or equivalent work experience.

• Must have led a team (5+ members) for at least 1-2 years, mentoring subordinates with different levels and attitudes.

• Experience of at least 5 years in supply chain, project management, order management, or systematic business improvement such as Six Sigma.

• Experience working across multiple departments or managing projects.

• Excellent communication skills to effectively collaborate with various collaborators, including customers and vendors.

• Ability to lead a team and fulfill commitments.

• Motivation to think from multiple perspectives and seek the best solutions to address challenges.

• Ability to visualize and simplify complex matters to gain understanding and motivate change across departments with different priorities.

• Highly diligent and organized with excellent analytic and problem-solving abilities.

• Able to multi-task, prioritize, and lead time effectively.

• Customer-orientated and ability to adapt/respond to different types of tasks. • Proficiency in Microsoft Excel (functions, Pivot tables, etc.), Word, and PowerPoint.

• Experience working in SAP will be an advantage.

• General knowledge of accounting and finance.

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

EEO/Reasonable Accommodation:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.