Customer Service Manager - SFO

Job ID 10329 Date Posted 04/15/2024 Location San Francisco, California Airport San Francisco Int'l Airport Company Signature Flight Support LLC Job Type Full time Job Level Standard

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Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

Customer Service Managers lead customer service teams engaged in handling service requests and problem resolution for customers, crew, and passengers of general aviation aircraft.

Job Responsibilities

Essential Duties and Responsibilities:

• Directly supervise and coordinate the activities of the Customer Service Representatives engaged in providing a variety of service requests and problem resolution.

• Recommend resolution to customer problems and/or complaints.

• Meet, greet and assist customers with hotel reservations, ground transportation, catering and other services for arriving and departing aircraft.

• Monitor performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.

• Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees; addresses complaints and resolves problems.

• Processing sales transactions, fuel tickets, meter sheets.

• Update vehicle inventory and Total FBO to reflect daily activity

• Coordinate service requests with other departments.

• Review, audit, oversee, and compile work statistics for accounting and reporting purposes

Supervisor Responsibilities:

• Manage Customer Service Representatives

Job Qualifications

Minimum Education and/or Experience:

• Bachelor’s degree or equivalent experience

• Four years or more years of related experience

Additional knowledge and skills:

• General knowledge of business management, marketing, accounting and computer applications. Excellent communication, interpersonal and organizational skills.

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Must possess a valid state driver’s license.

• Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.

• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.

• Occasionally may lift and/or move up to 40 pounds.

• Read, write, and fluently speak and understand the English language.

• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Write routine reports, business correspondence and procedure manuals.

• Effectively communicate with other managers, subordinates, clients, customers and the general public.

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. The pay range for this position is $ 80,000 / $105,000 yearly.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks