Description

Duties & Responsibilities:

• Must understand and adhere to the personal responsibility of safety and work safely at all times. Must Adhere to all company safety programs and policies. The team leader will be responsible for maintaining a safe environment, leading by example, safety shares, Tyfoom, proper tooling, PPE, near-miss reporting, and practicing safe behaviors.

• Assist Product Support Leadership team by managing job progress and quality, manage flat rates, accurate and complete service reports, manage parts, and core return processes.

• Ability to work as a team, communicate effectively, and take ownership of assigned tasks.

• Assist with performance issues, workplace maintenance, contamination control, CPS, and reviewing estimates.

• Thinking outside of the box to complete difficult jobs.

• Must be willing to have a flexible work shift, work extended hours or possible weekends as workload requires

• This is a working team lead position.

Required Qualifications:

• Must utilize TRACK and work safely at all times.

• Must have excellent problem-solving skills.

• Professional, positive attitude and appearance.

• Self-starter with lots of ambition.

• Positive, open-minded attitude and understanding that optimism is a requirement to be on this team.

• Willing to promote a teamwork atmosphere working closely with all departments throughout the company.

• Can work in a high-pressure environment and maintain a professional attitude.

• Understand the urgency of our industry and the needs of our customers in getting their equipment back up and running as quickly as possible.

• Excellent organization and communication skills.

• Must have dealership experience / work history on heavy equipment repair.

• Good computer skills to include Microsoft Office, & SIS, and other related software platforms.

Qualifications

Skills

Preferred

• Working in a Stressful Environment: Advanced

• Microsoft Suite (Word, Outlook, Excel, Etc.): Intermediate

• Communication Skills - Phone, Email, Etc.: Expert

• Ability to Work in a Team Environment: Expert

• Time Management: Expert

• Problem Solving: Expert

• Ability to Meet Deadlines: Expert

• Working Knowledge of DBS: Expert

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject

• Team Player: Works well as a member of a group

• Loyal: Shows firm and constant support to a cause

• Leader: Inspires teammates to follow them

• Functional Expert: Considered a thought leader on a subject

• Enthusiastic: Shows intense and eager enjoyment and interest

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)