Security Manager

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Class Title

Security Manager

Class Code

3116

Salary

$100,796.80 - $132,038.40 Annually

• Definition

• Benefits

Classification Description Summary

Under general direction of the Maintenance and Operations / Facility Manager, manages the business processes and systems of the City’s security program; oversees the development, implementation, evaluation, and daily activities of the City’s security program; and administers the City’s security program to provide for the safety and security of people and property at City facilities.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume management responsibility for assigned services and activities of the City of Reno’s security program.

Manage and participate in the development and implementation of goals, policies, and priorities for assigned operations; recommend and administer policies and procedures.

Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within policy, appropriate service levels.

Participate in the development and administration of the security program’s annual budget; participate in the forecast of funds needed for equipment, materials, supplies, and contracts; monitor expenditures; implement adjustments as needed.

Manage and administer citywide contracts for equipment, armed and un-armed security guards and monitoring services related to security; coordinate with various law enforcement agencies, specifically, the Reno Police Department, the Sparks Police Department, the Washoe County Sheriff’s Office, County Emergency Management, and other agencies as necessary.

Research and analyze information, prepare presentations, and make presentations to various civic, business, government, and service groups.

Serve as liaison for the City within various groups and commissions for the City of Reno’s security program; establish and maintain liaison with representatives of organizations, businesses, and other agencies for assigned areas.

Provide security consultant services to all City offices and departments, including those located within the Court facility and other locations by analyzing and evaluating security operations to identify risks or opportunities for improvement to mitigate potential consequences.

Manage and administer the Citywide Security Committee to investigate employee and contractor complaints of physical threats and harassment, assessment of threat level to the City and respond appropriately to protect employees, contractors, tenants, and the public.

Testify in legal proceedings regarding threats to the workplace and criminal activity against the City and its employees.

Investigate security related incidents occurring at City facilities, identify appropriate follow up agency (law enforcement, Human Resources, Citywide Security Committee) to continue investigation and develop solutions to mitigate future risk to the City; include review and sharing of video camera footage to appropriate agencies investigating activity at City facilities.

Manage and administer citywide maintenance and replacement schedule for security equipment, screening equipment and metal detectors.

Create security standards, policies and procedures and incident response plans to protect individuals and properties against threats or violence.

Coordinate with existing technology staff and make recommendations on installation and operation of existing and proposed security systems including facility alarms, security cameras, intrusion alarms, emergency notifications, access control, keys and badging, and card access control.

Analyze physical security and protective measures with City facilities; formulate solutions and implement appropriate processes to respond to threats and ongoing alerts.

Coordinate with the City’s public information officer to provide adequate information to staff and the public as necessary and applicable using established protocols.

Provide responsible staff assistance to supervising staff; conduct a variety of studies and investigations; recommend modifications to assigned areas, policies, and procedures as appropriate.

Respond to and resolve difficult and sensitive citizen, organizational, and City Council issues, concerns, and needs.

Perform related duties as assigned.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of :

Operational characteristics, services, and activities of facility security programs.

Principles and practices of program development and administration, to include contract review and coordination of people and resources.

Work organization and office management principles and practices.

Procedures, policies, rules, and practices affecting the development, maintenance, and control of systems.

Principles and practices of budget development and administration including methods and techniques of budget preparation and control.

Principles and practices of program development and administration.

Modern office procedures, methods, and equipment including computers.

Computer applications such as word processing, spreadsheets, and statistical databases.

Operating characteristics of information systems and other computer software programs utilized by the City.

Organizational and management practices as applied to the analysis and evaluation of the City’s programs, policies, and operational needs as they relate to the City’s security program.

Methods and techniques of research, statistical analysis, and report presentations.

Methods and techniques of public relations and public information.

Methods and techniques of effective customer service.

Principles and procedures of investigative practices and techniques, to include interviewing, recording data, and record keeping.

Pertinent federal, state, and local laws, codes, and regulations.

Current developments, trends and practices of security management.

Organizational structure, systems and functions of the City and related local entities.

Ability to :

Oversee and participate in the management of a comprehensive security program.

Participate in the development and administration of program goals, objectives, and procedures.

Negotiate City and public interests with federal, state, and local agencies and other entities.

Communicate complex policy and technical material to public officials, the general public, and the media.

Analyze and define problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

Make difficult and independent decisions without supervision.

Operate office equipment, including computers and supporting word processing, spreadsheet, and database applications.

Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.

Identify and respond to sensitive community, organizational, and City Council issues, concerns, and needs.

Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.

Plan and organize work to meet changing priorities and deadlines.

Prepare clear and concise reports, professional correspondence, and presentations.

Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.

Work cooperatively with other departments, City officials, and outside agencies.

Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.

Make effective presentations to the City Council, top management, public groups, and/or television audiences.

Work in a team-based environment to achieve common goals.

Handle multiple demands and priorities simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Establish and maintain effective working relationships with those contacted in the course of work.

Communicate clearly and concisely, both orally and in writing.

Remain calm, think clearly, exercise sound judgment and logic, and act decisively in stressful situations.

Understand the implications of new information for both current and future problem-solving and decision-making.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training :

A Bachelor’s degree from an accredited college or university in security and management, corporate security, criminal justice, public administration, or a closely related field.

Experience :

Five years of full-time experience in a security related field.

License or Certificate

Possession of an appropriate, valid driver’s license.

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in both an office and field environment; travel from site to site; occasional exposure to outside weather conditions; exposure to hazardous traffic conditions; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain.

Physical: Primary functions require sufficient physical ability and mobility to work in an office and field environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; visual acuity for reading engineering plans and specifications; and to verbally communicate to exchange information.

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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