Clean and Safe Manager

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Class Title

Clean and Safe Manager

Class Code

1509

Salary

$102,419.20 - $130,665.60 Annually

• Definition

• Benefits

Classification Description Summary

SUMMARY: The Clean and Safe Manager manages, supervises, and coordinates the activities and operations of the City of Reno’s Clean and Safe program. The position plans, organizes, designs, administers, and manages resources to maximize clean and safe program initiatives. This includes serving the unsheltered community and citywide outreach efforts, overseeing homeless concerns and initiatives managing local and regional contracts, and managing in City Walks, among other programs; manages assigned activities with other divisions, departments, outside agencies, and assigned projects; and performs complex managerial tasks relative to Clean and Safe initiatives.

Distinguishing Characteristics: The Clean and Safe Manager is responsible for the management of assigned areas. Incumbents at this level independently perform difficult and complex duties.

Supervision Received and Exercised: Work may be reviewed upon completion of assigned program initiatives to ensure clean up logistics, contacts, property, and public receive collaborative and efficient program operations. This position exercises supervision, guidance, and oversight to other positions.

Essential Functions

ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Manages, supervises, coordinates, and reviews the work of assigned clean and safe staff; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.

Manages, oversees, and reviews the cleanup logistics, unsheltered requests, contract management, and all related areas; provides assistance in administering the daily operations and activities of program; prepares staff reports and ensures progress of key issues align with organizational priorities and goals.

Identify needs for the unsheltered homeless population; present findings and identify potential solutions and operational adjustments.

Manages and participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures.

Represent the program by participating on committees and community organizations; work with regional partners to provide services and programs to help individuals end their homelessness.

Manages, oversees, and reviews citywide outreach strategies and community needs, including usage of corresponding databases (Homeless Information Management System) and internal case conferencing , along with participating in regional case conferencing meetings.

Manages, oversees, and reviews the cleanup logistics, unsheltered requests, contract management, and all related areas; provides assistance in administering the daily operations and activities of program; prepares staff reports and ensures progress of key issues align with organizational priorities and goals.

Oversees the management of all files and records related to Clean and Safe program; oversees and participates data management, related mapping systems, program reports, including composition of annual report; manages assigned information systems to analyze data, metrics, reporting, and data collaboration with partners.

Manages the preparation and administration of the assigned program budget; submit budget recommendations; monitors expenditures and identifies needs; reviews and approves reports, purchases, and payments according to established policies and practices; and makes recommendations and forecasts for future for staffing, equipment, materials, and supplies.

Assumes management responsibility for assigned services and activities of the City of Reno’s Clean and Safe program; oversees the compliance activities to ensure follow-up and cleanup inspections are performed.

Researches and analyzes information, prepares presentations, and makes presentations to various educational, civic, business, government, and service groups; develops, promotes, and oversees funding/grant programs to support specialized activities; prepares and submits grant narratives and applications for funds available clean and safe initiatives.

Manages agreements with contractors and interlocals for all clean and safe operations including compliance, payments, staffing assignments, and priorities.

Responds and resolves difficult and sensitive citizen inquires and complaints, media inquiries, and community concerns and needs.

Coaches, trains, and motivates assigned staff; coordinates and/or provides staff training; participate in the employment and hiring process and employee relations for assigned area; supervises the workflow and prioritization of assigned projects and takes appropriate corrective action when necessary.

Manages assigned services and program/project activities with those of other City programs, functions, departments and staff, boards, committees, and task forces as well as external agencies, groups, and the general public; coordinates data, resources, and work products as necessary and upon request.

Represents the assigned area to public and private groups, organizations, and other City groups; provides information and assistance as appropriate.

Supervise staff; plan, direct, coordinate, and review assigned activities and operations of programs; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems; recommend improvements in workflow, procedures, and use of equipment and forms; implement improvements as approved.

Performs other duties as required.

Minimum Qualifications

Education and Experience:

A Bachelor’s Degree from an accredited college or university with major course work in human services, public health/safety, social work, business administration, or a closely related field; two (2) years of experience in the areas of project management, homeless services, social work, public health/safety, or other related programs or any equivalent combination of training and experience.

Possession of an active and valid license issued by the Nevada Board of Examiners for Social Workers is preferred.

Required Licenses or Certifications:

• Valid driver's license or otherwise demonstrate the ability to independently get to and from multiple work locations as required.

COMPETENCIES

These are reflective of the KSAs an individual would possess at the full-functioning level.

Knowledge of:

• Methods and procedures of clean and safe initiatives.

• Operations, services, and activities of municipal parks.

• Principles and practices of human services, cleanup program, and public health and safety.

• Municipal government functions specifically related to the program area.

• Modern and complex principles and practices of office management and administration.

• Methods and techniques of employee and citizen safety.

• Investigative and inspection methods and techniques.

• Principles and practices of conflict de-escalation.

• Laws, codes and regulations applicable to contract agreements.

• Principles and practices of accounting and auditing.

• Office procedures, methods, and equipment including computers.

• Principles and procedures of record keeping.

• Principles and practices of customer service.

• Pertinent federal, state, and local codes, laws, and regulations.

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets and databases.

• Principles, trends, methods, and techniques used in customer service, public safety, public health, and program education and promotion.

• Organization and operation of the City, assigned program, and outside agencies as necessary to responsibilities.

• English usage, spelling, grammar, and punctuation.

Ability to:

• Coordinate and direct the daily operations related to clean and safe program.

• Manage, organize, and review the work of assigned staff.

• Select, train, and evaluate staff.

• Effectively manage and allocate limited resources in an efficient manner.

• Recommend and implement goals, objectives, policies and procedures for assigned areas.

• Recognize and take control of potentially hazardous situations.

• Interact effectively with general public and handle sensitive situations.

• Engage in difficult discussions and diffuse opportunities for conflict.

• Oversee and participate in the development and administration of goals, objectives and procedures.

• Collect, evaluate and interpret varied information, data, and reports.

• Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable Reno Municipal Code, federal, state, and local policies, laws, and regulations.

• Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.

• Work cooperatively with other departments, City officials, and outside agencies.

• Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.

• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

• Maintain accurate and detailed records of plans and specifications.

• Provide effective and efficient customer service.

• Prepare clear and concise reports.

• Participate in the preparation and administration of assigned budgets.

• Work in a team-based environment to achieve common goals.

• Coordinate multiple projects and complex tasks simultaneously.

• Meet the physical requirements to safely and effectively perform the assigned duties.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Research, analyze, and formulate recommendations, work plans, and activities regarding planning, technical, and administrative issues.

• Establish and maintain various data collection, record keeping, tracking, filing, and reporting systems.

• Identify and respond to community and organizational issues, concerns, and needs.

• Participate in the preparation and administration of budgets.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the course of work.

Supplemental Information

Physical Demands and Working Environment:

• Work is performed in both indoor and outdoor environments; travel from site to site; exposure to noise, dust, potentially poisonous animals/insects, potentially hostile people, and all types of weather and temperature conditions; extensive public contact; exposure to hazardous traffic conditions; work in or around water and potentially hazardous chemicals and waste; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain. Incumbents may be required to work evenings and weekends.

• Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor setting; to walk, stand, or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate assigned vehicles; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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