TITLE

Case Manager, Ryan White

FULL-TIME/PART-TIME

Full-Time

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION

Looking for a driven and passionate Case Manager for our Ryan White Program!

Case Management services serve as a hub for communication, collaboration, and support for patients working with interdisciplinary teams. Case Managers at HOPES provide Non-Medical Case Management services to patients by completing Social Determinants of Health (SDOH) screenings, developing a Care Plan, and providing referrals and related service navigation that improve patient overall health outcomes.

Case managersuse a holistic, patient centered approach to identify barriers to health outcomes. Using evidence-based and harm reduction rooted practices, Case Managers provide care coordination in partnership with patients to meet their individual goals. Case Managers work with patients through completing assessments, care planning, group facilitation, service enrollment, and continued case review with the goal of improving patient self-sustainability and improved health. Case managers work with interdisciplinary teams and community resources to address identified barriers and vulnerabilities in support of the patents identified goals through care planning and continued support as needed. The case manager is responsible for upholding department and agency standards for patient care by engaging in case consultation, interdisciplinary meetings, and continued educational opportunities.

Case Manager caseloads and populations are assigned to the case manager based on department and agency need. Department populations assigned under this position are identified as follows:

Ryan White Case Management- Eligibility, Medical Case Management - Treatment Adherence, Non-Medical Case Management, Retention in Care, Integrative Medical or Non-Medical care coordination for patients experiencing or at risk for homelessness. HCM identify barriers to care, and provide linkage or program enrollment to internal or external resources that improve patient self-sustainability and health.

Named one ofthe Best Places to Work in Northern Nevadain 2015, 2018, 2019 and titled Best Place to Work Hall of Fame,we offer a great deal of attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where there are free options for employee medical, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to change lives.Check out our AMAZING benefits program athttps://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf.

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look athttps://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

To find out more about HOPES, visit our website athttps://www.nnhopes.org/. We have a great mission and have been inducted into the Best Places to Work Hall of Fame. All our careers are listed on our Careers page athttps://www.nnhopes.org/about/careers/. If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter.athttps://www.nnhopes.org/newsletter/.

Northern Neva a HOPES is a Federally Qualified Health Center and Patient Centered Medical Home.

We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.

POSITION REQUIREMENTS

*Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES.

Professional or Para-Professional experience in the case management or treatment of individuals in any of the following care coordination areas: Medical/Nonmedical, HIV+, Housing, Behavioral Health, or targeted care coordination for vulnerable populations such as pediatric, geriatric, or LGBTQA+

De-escalation skills and/or experience in de-escalating patients is required

Able to work autonomously as well as collaborative