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Evening - 10 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

With limited supervision, this individual will perform ancillary tasks that allow radiologists to focus on their primary clinical functions. These tasks include handling outgoing communications (such as notification of clinicians for critical, urgent, and unexpected findings) and incoming communications (such as walk-in and phone call requests from referring physicians for preliminary findings and verbal consults). The individual will also monitor reading room and radiologist activities to include regulatory and policy compliance and service standards. By preparing and analyzing the critical metrics in the entire imaging process (exam request to final report), the individual will make data-driven suggestions to improve the delivery of care.

Locations

Stanford Health Care

What you will do

• Contacts referring clinicians and connects them to radiologists as needed; all requests will be tracked and validated for quality assurance

• Serves as telephone triage person for incoming calls to radiologists and transfers to appropriate service/individuals

• Acts as liaison for ED physicians needing to contact radiologist over lunch hour

• Acts as liaison to technologists needing to contact radiologist for a STAT read

• Responds to requests from radiologists when they need to contact hospital personnel (Central IT, Radiology IT, GE, etc.) regarding work equipment issues or study status issues (technologists) that prevent timely interpretation and creation of a report

• Investigates causes of problem studies and works to resolve issues with appropriate personnel

• Checks status of ED studies and contacts appropriate service for studies not read within 90 minutes

• Checks daily overdue signing report

• Serve as a liaison to the Emergency Department.

• Service the ED with providing one number and one main person to interface with on a regular basis

• The incumbent would work closely with reading Radiologist to expedite the interpretation and documentation of the read for the ED in the form of an exam note or formal report

• Checks daily overdue signing report

• Troubleshoots problem reports so that they are correctly assigned

• Sends reminder to radiologists with overdue unsigned reports

• Checks daily radiation dose compliance report

• Contacts physicians with noncompliant reports and ensures reports are corrected

• Tracks activities, including time spent contacting referring clinicians, number of interruptions, and number of problems resolved, to assess impact on the department.

• Performs an inventory of the radiologists’ workstation environment and provides quality assurance

• Cleans the PACS monitor with screen cleaner

• Ensures that the reading rooms are clean (desk tops, trash bins, carpets, etc.) and involves appropriate manager for escalation as necessary

• Ensures that all ancillary support equipment is working properly and involves the appropriate manager for escalation and resolution

• De-identifies images for QA conferences

• Assesses radiologist workspace in the reading room and procures office supplies as necessary

• Prepared monthly report based Reading room call log

• Provides feedback to supervisor as to how reading room assistant activities could further improve radiologist workflow and service quality

• Create performance appraisal and competencies/annual requirements (Healthstream, etc.) on time

• Actively participate in attaining professional goals

• Provide recommendations to Stanford Radiology Leadership regarding suggestions on improving reading room workflow

Education Qualifications

• Associate Degree or certification in Health Care field preferred

Experience Qualifications

• Two years or more of effective experience in health care in hospital or healthcare setting.

Required Knowledge, Skills and Abilities

• Strong organizational, decision making, problem solving, collaboration and communication skills.

• Excellent skills in multi-tasking, interpersonal relationships and verbal and written communication.

• Demonstrates the ability to recognize problems and collaboratively develop and implement solutions.

• Demonstrates appropriate judgment in referring unresolved and recurrent issues or problems.

• Must be able to read, write and speak English fluently.

Licenses and Certifications

• None .

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $36.57 - $41.18 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .