Account Manager II

General Information

Ref #:

20240038187

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

The Sr Strategic Engagement Consultant is a customer facing position that is responsible for assisting clients with the Welcome Phase launch activities; to include gathering data and system confirmation information, risk analysis and project team reviews. The position requires the ability to manage a large number of open tasks, to review provided documentation, and evaluate provided activation data for viability, completeness, and accuracy. Identifying areas and processes where Microsoft 365 can be leveraged more effectively and facilitating process improvement. Knowledge of basic Payroll/HR principals and ability to motivate and direct customers is required.

Essential Duties and Responsibilities: (other duties may be assigned)

• Be the primary point of contact for a customer from the date their contract is signed through transition to delivery team.

• Delivering services and solutions for customers by using the suite of Microsoft’s PowerApps, Power BI, Power Automate Flow, SharePoint, Microsoft Teams, etc.

• Answer, or be able to track down answers, for all customer inquiries during the Engagement Period.

• Attend internal status calls and provide feedback on timing for Strategic Engagement scheduling

• Identify any bottlenecks in a project and escalate accordingly

• Work directly with customers to translate Contracts into Scope Documents with suggested live dates. Help them build their project teams, assign resources, and start identifying risks.

• Provide delivery guidance on recommended lanes/live dates based on customer complexity and availability.

• Escalate appropriately both internally and externally when customer deadlines are not being met.

• Extract, transform, and load (ETL) data from various sources into Power BI.

Qualifications

Required Qualifications/Skills:

• 3-4 years prior experience implementing or project managing multiple concurrent application implementations

• 3-4 years prior experience working in UltiPro or Dimensions desired (Optional)

• 3-4 years HRSS business knowledge

• Extensive experience in the Microsoft Power Platform – MS PowerApps, MS Power Automate (Flow), Power BI and Power virtual agents. Knowledge of Flow licensing and automating business processes with Microsoft Power Automate/ Flow

• Microsoft Power Platform (PL-900) Certification would be an advantage

• Strong understanding of data analysis, data modeling, and data visualization principles.

• - Proficiency in DAX, SQL, and other data manipulation languages.

• Willingness to learn new technologies and adapt quickly is required

• Positive, professional attitude.

• Excellent communication, presentation, and negotiation skills.

• Strong problem identification and solving skills

• Ability to self-manage a project to completion.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.