Workplace Experience Manager: NY, NY

Job ID

165903

Posted

20-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Communications/Public Relations, Customer Service, Marketing, Workplace Strategy

Location(s)

New York City - New York - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

The Manager will be responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

•Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

•Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

•Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

•Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

•Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

•Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

•Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.

•Ensure support provided by the team is efficient and consistent.

•Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

•Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

•Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

•Provide an events management service that includes the coordination of a range of events, ensuring the target audience is engaged and the message of the event is communicated properly.

•Research and prepare site proposals based upon meeting requirements, as well as coordinate with Landlord and required facilities related third parties to support events.

•Participate in event follow-up, including preparation and distribution of post-event surveys, tracking of expenses for final budgets, and appropriate archiving of event and meeting-related materials.

•Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.

•Train and coach, the Associate, Corporate Events and Freelance staff to ensure that all internal and external programs and related materials present the brand consistently and follow the Client’s graphic standards, as well as serve as a consultant and mentor to administrative assistants who have event planning responsibility.

What You’ll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

•Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

•Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

•Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

•Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

•In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

•Extensive organizational skills with a strong inquisitive mindset.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.

The minimum salary for the Workplace Experience Manager position is $65,100 annually and the maximum salary for the Workplace Experience Manager position is $125,500 annually.

The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)