POSITION OVERVIEW:

Provides front-line leadership to the Decoration Production team in Harrisburg, PA and facilitates coaching and development. Sets & manages performance goals for supervisors/team leads that roll down to their teams. Balances the goals of quality, efficiency, financial responsibility and responsiveness to customer needs. Works with the Decoration Services team, the DC management team, Operations and other departments to resolve issues and work related challenges. Provides subject matter expertise as requested to support strategic initiatives, system and equipment upgrades and process improvements relative to Decoration Production.

KEY RESPONSIBILITIES:

• Oversee the daily operations of Decoration Production, developing and reviewing daily operational reports and dealing with issues that arise

• Manage issues/decisions regarding decorated orders and internal and external customer escalated issues

• Ensure quality and timeliness of producing orders are met, addressing any obstacles/gaps.

• Motivate and encourage the team to high performance levels while maintaining a positive work environment.

• Create and implement individual and department performance standards consistent with the business needs and service delivery requirements

• Review and update operating process & procedures as needed to current business practices, focusing on continuous improvement and maximizing productivity

• Oversee purchasing of decoration production supplies as needed

• Oversee the development and management of staff schedules to optimize productivity and coverage of shifts and machines.

• Hire and staff accordingly within headcount allocation; oversee and facilitate training, coaching and transition of new hires to fully productive staff members

• Develop and maintain productive day to day relationships with external departments, both Commercial and Operations

• Works collaboratively with the Facilities Manager to maintain existing plant facilities and equipment; recommends replacement or adjustments to plant facilities and equipment when necessary.

• Provide and promote a safe work environment.

• Facilitates the work team problem solving process to ensure that the team attains, retains, and effectively applies appropriate problem solving techniques

• Ensure compliance of all company policies, including but not limited to, all Federal, State and local OSHA regulations.

Qualifications

EXCELLENCE IN THIS POSITION:

Excellence in this position includes the following:

• Demonstrated ability to provide on-time delivery of quality products to customers.

• Demonstrated ability to implement QA programs to increase customer satisfaction.

• Demonstrated ability to support and implement safety programs to eliminate, reduce and minimize work-related injuries.

• Demonstrated ability to work collaboratively and cooperatively with members of senior management and staff.

• Demonstrated ability to develop and manage budgets by containing costs and by maximizing profit margin.

• Provides properly scheduled, effective performance evaluations based on employee job descriptions, with balanced review of successful and less than successful performance.

• Demonstrated ability to provide feedback to staff for both positive and negative performance and behavior.

• Demonstrated ability to effectively resolve workplace conflict and the ability to deal effectively with problem employees.

• Communicates necessary information from upper level management to staff.

• Excellent interpersonal skills, including the ability to write and present information to groups well.

• Ability to report data accurately and timely.

• Demonstrated ability to take care of oneself, and to stay calm, patient and self-confident amidst numerous potentially stressful situations, maintaining a sense of humor.

  EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in Engineering or Management preferred with a minimum of five to ten years related experience with progressive production management responsibilities in a manufacturing environment

• 5-10 years experience and strong technical skills in an Apparel Screen Printing Decoration Facility

• A demonstrated ability to lead people and get results through others

  LANGUAGE SKILLS:

• Ability to read, analyze, and interpret technical procedures or governmental regulations.

• Ability to write reports, correspondences, and procedure manuals.

• Ability to listen effectively, convey complex ideas to others

• Ability to make effective presentations to senior management, employee groups, and customers

• Bilingual in English and Spanish a plus

  MATHEMATICAL SKILLS:

• Ability to plan, develop and manage budgets. Ability to understand complex statistical operations and financial statements.

  CERTIFICATES, LICENSES, REGISTRATIONS:

• Lean Manufacturing Certification Preferred

  PHYSICAL DEMANDS:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to sit, walk, stand, talk and hear. The employee may occasionally lift and/or move 25 to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus

  WORK ENVIRONMENT:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  The work is done primarily in a manufacturing environment. The noise level will range from quiet to high.