Description

We are offering an opportunity to join our team in the Health Pharm/Biotech industry as a Customer Service Representative. The position is remote, and offers a contract employment opportunity for 6-months. As a Customer Service Representative, you will primarily be responsible for providing exceptional service to our customers, handling their inquiries, and resolving complaints.

Responsibilities:

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

• Answer customer service support calls from participants.

• Troubleshoot various technical issues and organize and triage all Data issues support requests.

• Work with the Service Delivery and Client Success teams to understand client screening/flu programs thoroughly.

• Participate in various projects as identified by the LES Customer Care Supervisor.

  Requirements

Requirements:

• High School Diploma or GED equivalent required; Associate’s or Bachelor’s degree highly desired.

• 0-2 years of customer service related experience.

• Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint); above average knowledge of Excel and formulas.

• Knowledge of Zendesk (preferred, but not required).

• Ability to move with a sense of urgency and respond to needs at a moment’s notice.

• Excellent verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.

• Critical thinking skills and the ability to adapt to new situations quickly and comprehend new tasks with little training.

• Bilingual language skills are a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .