Job Title

Project Administrator, OAS

Job Family

Job Description

What starts with YOU, moves the world!

Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented OAS, Project Administrator based onsite at our America’s Headquarters in Greenville, NC.

What you will do:

• Provide support to dealers and customers for emerging technology solutions, ensuring timelyassistance.

• Utilize in-depth knowledge of the solution platform and project management processes to provide effective support.

• Coordinate activities with dealers and technology partners during the deployment of emerging technology projects.

• Serve as the primary resource for ensuring proper hand-off of all order details from sales to the project delivery team.

• Receive and respond to calls, emails, and CM tickets, troubleshooting effectively and providing solutions.

• Coordinate with supply chain to ensure visibility of all truck locations for emerging technology projects.

Who you are:

• Enthusiastic and proactive self-starter who thrives on taking initiative and driving projects forward from start to finish.

• Detail-oriented and meticulous, ensuring accuracy in all tasks.

• Exceptional communicator, able to build strong relationships with stakeholders.

• Proactive problem-solver, thriving in dynamic environments.

• Collaborative team player, dedicated to delivering exceptional customer service.

• Adaptable and flexible, comfortable with changing priorities and challenges.

• Tech-savvy with a passion for learning and continuous improvement.

What you will need:

• With BS degree, entry level position

• With AS Degree, 3 years of customer service role or system support role experience.

• In lieu of degree, 5 + years of customer service role or system support role experience.

Skills, Experience & Abilities

• Strong customer service skills, both over the phone and via email.

• Excellent verbal and written communication skills.

• Ability to quickly learn and convey details about our solution offerings with confidence.

• Effective interface with dealers, serving as their main point of contact.

• Detail-oriented approach to ensure accuracy in all tasks.

• Proactive problem-solving abilities to address customer concerns and provide solutions effectively.

Compensation: 

The minimum annual salary for this full-time position starts at $59,600 .  Individual pay is based upon job-related skills, experience, and relevant education or training.

Who we are:

HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-OP

#LI-ONSITE

Job ID

1212

Employment Type

Full time

Work Hours

40

Travel Required

25 - 50%

Primary Location

HYG US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled