JOB TITLE: Universal Banker LOCATION: Dublin, OH  STATUS: Full-time FSLA JOB CLASS: Non-exempt REPORTS TO: Market Leader/Branch Manager/Assistant Manager REQUIRED TRAVEL: <5% DIRECT REPORTS: None * *  

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality -- in our work, in our play and in our people.  We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service. 

Heartland has an immediate opening for a Universal Banker located at our Dublin branch located in Dublin, Ohio.  Provide both existing and prospective clients with efficient and accurate service while developing strong professional relationships to assist in understanding their individual needs and promoting business for the bank through cross selling and referrals. Have working knowledge of all CSR responsibilities, new account opening and consumer lending. In this highly visible role, a typical day might include the following:

• Develop and grow customer relationships through sales initiatives using industry and Heartland Bank specific product knowledge.
• Perform transactions which include, but are not limited to, processing customer transactions, opening and closing accounts, performing maintenance of all consumer products, handing lending requests, and utilizing the cash recycler technology while following established policies and procedures. 
• Manage and balance assigned cash supply throughout the workday.
• Maintain and balance the vault cash supply, as well as coordinate cash shipments and deliveries.
• Comply with the Universal Banker sales performance and difference standards.
• Greet customers promptly in the lobby or on the phone, identify their immediate needs and utilize branch workflow procedures to provide the highest level of customer service. 
• Complete routine on-boarding requirements for new accounts.
• Assist the team in reaching established production, sales, cross sell and operational goals.
• Complete necessary daily, weekly, and monthly reporting.
• Refer business opportunities to various individuals throughout the institution for services such as investments, mortgage lending, commercial lending, and cash management.   
• Attend required meetings or training in order to enhance skill sets and effectively communicate pertinent information to branch staff. 
• Follow established security procedures, as well as ensure customer information is safeguarded at all times. 

THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF: