This position is for Marketing Support Print Production Specialist

Overview: The Field Service Supervisor position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location.  Assigns work & directs staff to ensure that safe, appropriate and efficient repairs are performed.  Interacts with customers and other supervisors regarding service progress.

Responsibilities : Assigns work within company facilities and at remote field locations, providing assistance to technicians in prioritizing and locating field service customers. Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules. Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.  Conduct annual performance reviews for assigned operational unit. Investigate & document events of work-related Injury and/or property damages. Maintain effective work, vacation and training scheduled for assigned staff. Submit accurate time records related to work performed and/or hours worked.

Respond to customer inquiries related to service. 

Qualifications : High school diploma required, college and/or technical education preferred. Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on construction equipment.  Able to work a flexible schedule, including nights, weekends and on-call hours as required. 

Demonstrated professionalism, integrity, adaptability and a strong customer service focus. Sense of urgency and self-initiative, and the personal drive for success.  Excellent communication skills.  Must be able to travel as required for meetings and training (less than 15%).  

Safety : Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities. Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Work Conditions : Maintain a clean, safe working environment. Communicate effectively, verbally and in writing. Must be honest, reliable, and dependable, and display a positive attitude. Must be able to work well under occasional pressure or within work standards and deadlines.  Must be able to work independently and/or with others in a team environment.  Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed. Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance. 

Physical Requirements : Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. Able to lift up to 20-50 pounds occasionally. 

Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.