Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Principal Associate, L&D and Culture

Summary:

The Pr. Associate for L&D Culture supervises the coordination, delivery, and evaluation of L&D, DIB and Culture initiatives based on the defined L&D, DIB and Culture Strategy of C1PH and partners with various stakeholders within the organization to ensure that initiatives are supported. The incumbent of the role is also responsible for reporting the success and effectiveness of various L&D, DIB and Culture initiatives in C1PH to management and drives improvement in internal processes as needed.

General Responsibilities:

• Culture Initiatives Implementation

• Interfaces with the C1PH leadership team to determine key culture interventions that have to be implemented

• Prepares the annual culture initiatives plan to scope in culture initiatives, team development plans, and the customer and associate experience Cafe

• Oversees the implementation of the culture interventions based on the annual plan

• Partners with C1PH stakeholders for Team Building or Development requests

• Oversees and monitors the implementation of initiatives under the customer and associate experience Cafe

• DIB Strategy Creation and Implementation

• Interfaces with the C1PH leadership team and the Enterprise DIB Team to define, enhance, and get sign-off for the DIB Strategy

• Partners with the C1PH Business Resource Groups to identify items that may be incorporated into the overall DIB Strategy

• Represents C1PH in external DIB industry groups and fora and uses information obtained to update or refine the DIB strategy based on external best practices and trends

• People Management

• Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed

• Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values

• Administrative Responsibilities

• Supervises the team’s deliverables, including, but not limited to, documentation, creation of materials, logistics, and records management

• Other job-related duties that may be assigned from time to time

Basic Qualifications:

• Bachelor’s degree

• 3-5 years’ experience in DIB, Culture, or L&D, preferably in a call center industry, with 1 year in managerial capacity

• Strong people management skills, including team motivation and building rapport with varied business partners;

• Ability to learn quickly and transfer knowledge appropriately through creativity and innovation

• Amenable to work in a hybrid work set up

• Amenable to work in Alabang

• Amenable to work in a mid shift schedule; graveyard shift as needed

• Open to local hire only

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).