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Job Description:

Airbus Commercial Aircraft is looking for a Technical Operations Leader to join our Repair Solutions department based in Wichita, Kansas.

Job Summary:

As a Technical Operations Leader you will provide customers with technical solutions/support through direct interface. The job holder is responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers in Structure ATAs for all Airbus commercial aircraft, except A220. Being part of Airbus Commercial Customer Services, you will evolve in a unique environment, within the Customer Care Center, where the support to our worldwide customers is delivered 24/7. You will be responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers.

Meet the team:

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If youre interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your working environment:

Located on the Wichita State University (WSU) innovation campus is Airbus first dedicated engineering facility outside of Europe. Alternate locations include Atlanta, GA and Herndon, VA

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programs and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• You will be embedded in an organization that provides 24/7 support to customers worldwide for all Airbus aircraft.

• The job holder will be required to support a day shift work pattern covering 7 days a week.

• Provide efficient and tailored support to our customers facing technical matters while ensuring safety:

  • Build a resolution strategy which will enable the return to service of the aircraft as quickly as possible in order to minimize costs impacts and customers operational constraints

  • Supervise the delivery of End-to-End solutions taking into account the technical requirements and the supply aspects

  • Lead the resolution plan and involve relevant internal/external stakeholders (Customer Services), Engineering, Airworthiness, Field Service Representatives, Supply chains, Procurement, Suppliers)

  • Be the voice of the customer and ensure that their expectations are fulfilled

  • Maintain the communication and represent Airbus (and promote Airbus image) when liaising with all levels of the Airline management under critical scenarios.

  • Provide Airbus Top Management with regular updates of the critical resolution status

  • Perimeter: All A/C Commercial programs (except A220).

• Contribute to Customer Care Center efficiency

  • Apply Continuous improvement and Return of Experience principles to maintain and further enhance the efficiency of the business

  • Apply reporting principles as required in Cust. Services Engineering and other instances involved.

  • Contribute to the capitalization and to the sharing of the best practices