Description The Senior Compliance Manager is responsible for the execution of First Federal Lakewood's (FFL) effort to comply with all applicable consumer protection laws and regulations in support of a fully effective compliance management program. Further, the Senior Compliance Manager is responsible for guiding and assisting in the execution of a comprehensive, risk-based compliance management program for the other First Mutual Holding Co. (FMHC) affiliates including the compliance risk assessments, compliance review reports, and compliance training as necessary. Requirements Duties and Responsibilities: Adds value as a key member of management; understand the business, financials, industry, customers and strategy. Supervises employees, provides direction, coaches, train and develops, and manages performance to company goals and expectations. Manage and provide oversight of the FFL's BSA/AML and OFAC programs to ensure the bank remains compliant with the Bank Secrecy Act. In coordination with Internal Audit, develops and coordinates the affiliate bank's efforts to comply with all applicable consumer protection laws and regulations by completing an annual compliance risk assessment, which will be used to determine the compliance reviews and audits that will be completed during the calendar year. Maintains a current knowledge of all applicable consumer protection laws and regulations; monitors legislative and regulatory developments for the bank and reports important compliance developments to management and other bank personnel through the Compliance Committee in order to stay informed of proposed regulations and changes in current regulations and their impact on the bank. Monitors compliance with applicable consumer protection laws and regulations by conducting compliance reviews and audits throughout the year and reports findings to applicable business unit managers to affect prompt corrective action. Annually review and update required disclosures and coordinates annual privacy notice delivery to customers and company-wide privacy training. Serve as the central control point for all FFL consumer complaints received; coordinate formal and timely responses to all consumer complaints, along with the prompt reporting to regulatory agencies, as applicable. Gather and deliver information requested by the regulators to complete their annual safety and soundness examination; coordinates the completion of all recommendations and matters requiring attention as a result of the annual examination process. Prepare compliance reports to management and the Board of Directors. Responsible for ensuring the bank's policies and procedures are kept current. Acts as the central contact person for updating, posting and maintaining the bank's policy and procedures section on the intranet. Other duties as required. Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in financial services or banking is required. Experience in banking laws, regulations, and guidelines is required. Experience in mortgage lending is preferred. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. Education and Experience Education: Bachelor's degree in Business Administration or Finance or equivalent work experience is required; Master's degree is preferred. Certification: CRCM or CAMS is preferred. Years of experience: 7 to 10 years is required. Years of experience supervising: 5 to 7 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and