The program supports a communication system for the Defense Intelligence Enterprise across its CONUS and OCONUS operating locations.

Our focus is is to help the organization technically transform its current services by leading-edge technology insertions. To accomplish this, we are charged with developing new designs, their implementation, and the operation of the latest and/or enhanced services. Over the life of the contract, we will drive continual service improvement by tech modernization for our (LANs), wide area networks (WAN), unified communication (Voice, Video, and data), Video telecommunication, and Streaming services.

As a Tier 2 Network Administrator, you will be challenged with enterprise support problems where you will coordinate with other NOC and Operational staff to address break fix, minor configuration update, schedule add moves and changes and technology upgrades and installs for Network routers and switches. You will be expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.

Duties, Tasks and Responsibilities:

• Perform System patching and IAVA patches to network routers and switches
• Performing IOS and Software upgrades
• Draft Standard Operating Procedures (SOP) for network operations
• Troubleshooting systems failures and accessibility problems within the Network to our services
• Monitor network performance, track usage, and develop capacity planning reports
• Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations
  • Uses experience and knowledge articles to understand/implement potential workarounds
  • Updates knowledge articles and handles "how to" questions
  • Support KM management by entering solutions into the Solutions database.
• Support engineering design data calls
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale
• Perform Network ticket resolution
  • Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
  • Support Network ticket closure across Network OPS staff to include:
  • Use administrative access to the Network to provision new switches, routers, VLANs, and Krypto
  • Uses administrative access to network components to research errors, incidents, and problems, perform incident analysis, and identify potential issues
  • Routing Service Requests to the appropriate organization required for incident resolution
  • Performs root cause analyses
  • Completes problem resolutions associated with the incident ticket(s)
• May configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services

Required Experience, Education, Skills and Technologies:

• An active TS/SCI with CI polygraph
• Years of experience with one of the following:
  • High School/GED plus eleven (9) years of relevant experience
  • Associate degree plus nine (7) years of relevant experience
  • Bachelor's degree plus seven (5) years of relevant experience
  • Master's degree plus five (3) years of relevant experience
  • PhD plus one (1) year of relevant experience
• DoD 8140 certification: Information Assurance Technical (IAT) II
• Excellent customer interface, writing and oral communication skills
• Knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services
• Demonstrated experience providing Tier 2 support
• Willing and able to work the night shift

Preferred Experience, Education, Skills and Technologies

• Network Operations Center (NOC) experience

Security Clearance Level:

• TS/SCI w th CI polygraph

Certification:

• DoD 8140 certification: Information Assurance Technical (IAT) II

Work Schedule:

• Full-time on-site
• Mid shift, Wednesday - Saturday, 1400 to 0000 (2:00 pm to 12:00 am)
• Local travel may be required at times

Benefits Offered:

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization.We believe in treating all applicants and employees fairly and make employment decisions without regard to any individuals protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit