ID Card Services is seeking an Access Control System Technician to perform essential maintenance and system management of the “J-Card” access control system along with the electronic door and security camera hardware throughout the Johns Hopkins Bloomberg Center in Washington DC. This on-site position will be responsible for the installation, repairs, and programming of all access control-related systems, along with related networks and software.

Specific Duties & Responsibilities

• Install, test, troubleshoot, and maintain the functionality of all fields and low-voltage devices programmed to the LenelS2 access control system.

• Monitor the status of over 700 devices which include cameras and door access control in order to provide 24x7 system availability.

• Perform routine troubleshooting and maintenance tasks on the LenelS2, Assa Abloy, and electrified door hardware.

• Coordinate door hardware and lock issues with the campus Facilities team when outside of J-Card scope.

• Utilize the JIRA ticketing system to report issues, request enhancements, and resolve outstanding software issues with Central IT.

• Coordinate with JHU Networking for correct cable management, labeling, and IP addresses and to troubleshoot J-Card network issues.

• Obtain static IP addresses for all controllers and submit them to Central IT for network monitoring.

• Set up access levels and portal groups along with associated time specs and create necessary holiday schedules for events and university closings.

• Maintain an accurate inventory of Transact and LenelS2 equipment by keeping track of all devices for service calls, new installations, and new PO orders.

• Update device location spreadsheets to be used in the J-Card Cost Allocation and perform quarterly audits.

• Open cases with the vendor for broken equipment, ship out, track status, and log back into inventory when complete.

• Serve as technical advisor to management on the evaluation and effectiveness of existing technologies currently being used by the card office.

• Offer suggestions on alternatives that would increase service, reduce costs, and streamline operations.

• Participate in an on-call rotation after a successful training period.

Project Management/Installation

• Meet with customers, gather requirements, and assist in providing system design services.

• Formulate and define the scope for new installations. Provide estimates promptly. Start and end jobs in the agreed-upon timeframe.

• Request IP addresses and set up control panels in the IT closets

• Work with the space owners to define access control needs. Set up doors and permissions on the agreed-upon scheduling.

• Set up users and assign access in Transact and LennelS2 applications for access assignment and administration.

• Perform installation closeouts with the budget analyst

• Document all door information

• Cultivate effective working relationships with academic departments, Public Safety, Facilities, Design & Construction, consultants, contractors and IT staff.

Daily Administration

• Set up and or make modifications to schedules and access per customer request.

• Refresh controllers as needed.

• Resolve system error messages.

• Review Denied Transaction Report and follow up on errors.

• Respond to service requests for maintenance and support.

• Routine maintenance on door hardware to ensure proper functionality.

• Other duties as assigned.

Minimum Qualifications

• Two years of college coursework

• Two years of related experience, including some help desk experience.

• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Three years related experience including card access control systems, wiring, electronic diagnosis and maintenance and lock hardware installation/maintenance.

• Basic low voltage experience strongly preferred.

Classified Title: Sr. Technical Support Analyst

Job Posting Title (Working Title): Access Control System Technician

Role/Level/Range: ATO 37.5/03/OG

Starting Salary Range: $24.00 - $42.00 HRLY ($80,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: 8am - 4:30pm (flexible)

Exempt Status: Non-Exempt

Location: District of Columbia

Department name: ​​​​​​​ID Card Services

Personnel area: University Student Services

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.