Lead Coordinator

128 Plumbing, Heating, Cooling & Electric

Wakefield, Ma

About Us:

128 Plumbing, Heating, Cooling & Electric is a growing service and installation company that has been in business for over 30 years now.

We're looking for a hardworking, quick-thinking, passionate person to fit our team's positive culture in our office and raise the bar for our incredible techs. The highest level of service and workmanship is what keeps us moving. Please check out our website, Facebook and Instagram pages, and Youtube videos to see if this would be the right company for you.

About Your Role as the Lead Coordinator:

As an Lead Coordinator , your primary focus is managin g the departments day-to-day and building upon its success. Fielding calls, scheduling, following up with customers and field teammates, and ensuring all parts and material are available to complete the scope of work in a timely manner are top priorities for you and your team. You are the quarterback of daily success and rapport with the field staff is the number one priority.

Requirements for the Lead Coordinator:

• No experience in HVAC, Plumbing or Electrical is required

• Multitasking and quick-thinking

• Sufficient computer aptitude

• Ability to lead and mentor others

• Management/scheduling experience

• Attention to detail

• Keep organization as a priority

• Proficient typing and computer skills

  Responsibilities for the Lead Coordinator:

• Demonstrate awareness of daily, weekly, and monthly success metrics

• Drive performance consistently within the department

• Assist the Sales Manager

• Ability to schedule strategically to reach goals consistently

• Ensure that all information is properly obtained, tasks and invoices are accurate, proper payment is collected, and notes are placed within each call

• Provide support for the field staff during any scheduled visits

• Ensure invoice summaries are complete and accurate

• Understand and demonstrate the ability to uphold all operational policies and procedures for daily dispatching

• Understand how to properly calculate drive time and logistics

• React quickly and efficiently to keep customers informed of any changes to the schedule that may affect them

• Confirm appointments for the next day to ensure call capacity

• Obtain, process, and verify payments for pending projects and completed work

• Obtain, process, and verify customer signatures and authorization for pending projects and completed work

• Assist in sending invoices to customers for invoicing/estimates/other needs

• Understand the skill levels needed for each job and properly match that to the customers wants and needs

• Ensure EOD audit is executed properly at the end of each business day

• Understand the dispatcher’s duties, and hop in with help whenever necessary

  Benefits for the Lead Coordinator:

• A+ Team Environment

• Paid Holidays

• Paid Vacation, Personal, and Sick Time

• Paid Training and Education

• Company Events

• Health, Vision, and Dental Insurance

• 401k Retirement Plan with 4% IRA Matching