Job Title - Service Process Administrator

Location – Stevenage, Flexibility available

Are you customer driven, self-motivating and detail orientated? Can you balance a varied workload and play a pivotal day-to-day role within incident management team? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class service with a Service Process administrator role for a key UK Public Sector account. This is your world and your opportunity to transform it for the better.

Your role

We are looking for a Service process Administrator to join our team in Stevenage and provide a first class service to the customer.

Your role will involve providing a 2 nd line support function, triaging incidents and liaising with other resolver groups and the Service Management team to progress to resolution and closure.

Processing operational business changes requests, opening and closing branches etc within agreed timescales.

Raising transaction reconciliation issues for investigation internally and if required providing relevant information to the customer for processing.

Providing reporting for both internal and external teams

You will be someone who takes ownership for issues and looks for trending for overall resolution

Your experience

• Working knowledge of Microsoft Office

• Excellent administrative skills

• Customer services experience

• Ability to work well in a team and independently

• Passion for Excellence: You are able to “get the job done”

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You .

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu

Requisition ID : 22973