IT Infrastructure Alert & ITIL Event Manager/Subject Matter Expert

Corsham

DNS OPS FUNC SPEC TLS N&W

Our purpose is to make the world more sustainable by building trust in society through innovation. As an IT Infrastructure Alert & ITIL Event Manager you will contribute to this by assisting our customer directly in the support of their operational secure network. The role will involve incident management and resolution on secure customer systems.

We are seeking an experienced Event Manager. The role is co-located on site working directly with the customer. This role is heavily collaborative with both the embedded Fujitsu staff and stakeholder personnel, you must be able to work within a team and have the autonomy to work independently when required.

Your transferable skills and experience:

The role will primarily involve event management monitoring IT infrastructure on our clients’ live system. All Event Managers must have subject matter expert-level knowledge of a Monitoring Solution such as: BMC suite of services and some experience in the Relevant Technologies:

• SolarWinds and associated modules (NPM, SAM, NTA, VMAN)

• Riverbed NetIM/Application Response Expert (ARX)

• BMC suite of services (Truesight/Discovery)

• WhatsUp Gold

• Microsoft System Center Operation Manager (SCOM)

• Tanium

• Tripwire

• Lumeta

The Event Management Services shall be provided at each customer CyISOC. The ITIL Event Management Services shall include:

• Raising and responding to Alerts, Events and Incidents, including handing off each of these to the relevant Resolver Group or service desk.

• Supporting the Authority to develop best practices (and if the Authority requests, implementing such practices) in relation to:

• Configuration of relevant systems with respect to Events and Alerts; and

• Activities which will result in the detection, notification, filtering and correlation of all Events and Alerts.

• Engineering and managing Event Management Dashboards; and Identifying circumstances where an Alert is required and configuring Alerts to meet the requirements of the Event Management Service stakeholders.

This role will require you to become security cleared to a high level before commencing the role.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in 3rd line support this could be the next opportunity for you.

The recruitment process consists of Two stage interview process

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

#LifeAtFujitsu

#Defence

Orange

Requisition ID : 23399