Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

• Paid Training

• Competitive Wages

• Full Benefits (Medical, Dental, Vision, 401k and more)

• Paid Time Off

• Employee wellness and engagement program

Purpose of Position:

You will be the bridge between the client and the shared services team. You will be responsible for ensuring that the GMSS is meeting the client’s needs, working with all the key functions that go into creating the marketing materials output. You will need to constantly solve problems, manage internal and external communications, and drive projects to completion.

Responsibilities

• Act as the main liaison between clients and the marketing team, ensuring clear communication and understanding of goals.

• Understand other departments' needs through a briefing and process client projects, ensuring all necessary information is captured accurately.

• Forward project specs and details to the respective team lead for action.

• Manage and provide creative direction to internal and external creative teams based on other departments' briefing, including designers, copywriters, videographers, and other creative professionals.

• Oversee the development and production of various marketing assets, such as digital advertisements, print materials, website content, videos, social media graphics, and more.

• Ensure consistency and brand adherence across all marketing creative elements.

• Review and approve creative concepts with the requester, storyboards, designs, and copy to ensure they meet brand guidelines and campaign objectives.

• Monitor project budgets and timelines to optimize resource use.

• Work with multidisciplinary teams to ensure projects align with client expectations and GMSS standards.

• Ensure a quick and accurate turnaround and keep the departments informed about the process/ creation and delivery time

• Maintain detailed project documentation for transparency and accountability.

• Ensure the quality of deliverables and manage client feedback for continuous improvement.

• Proofread and create short content materials, ensuring clarity and effectiveness.

• Simplify complex themes for understandable communication, aiding clearer client communications and project specifications.

• Utilize problem-solving skills and proactivity to address challenges and anticipate potential issues.

Qualifications

• Native-level English proficiency with fluency in Spanish is essential.

• Minimum of 6 years of experience is preferred.

• Available to work between 9AM-5PM EST.

• A Bachelor's degree in Marketing, Communication, or a related discipline.

• Solid background in a comparable marketing or advertising position.

• Outstanding communication and relationship-building skills, capable of nurturing strong connections with clients and colleagues.

• Proficiency in Microsoft Office suite.

• Experience with ClickUp (preferable).

• Prior writing experience is a plus, offering added value through superior content creation and editing capabilities.

• Ability to thrive in a dynamic environment, managing multiple projects with meticulous attention to detail.

• A strong commitment to quality, consistently delivering exceptional work.

• Personable, and able to work effectively with a variety of different people.

• Organized, with strong attention to detail and time management skills.

• Flexible, and able to solve problems.

• Resilient and positive in difficult situations.

• Able to juggle competing demands and accept pressure with equanimity.

• Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Locations US-FL-Tallahassee

Requisition ID 2024-49859

Category Marketing

Country United States