We empower the best people to help sustain our world. 100% employee-owned. Independence guaranteed. Company:ACRT Services, Inc. About The Team ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings over the long term, process and the benefits of a job done right and education and the difference it can mean in the lives of those we touch. About the Role The Business Analyst, Custom Software reports to the Business Analysis Manager at ACRT Services. This position will play a key role in analyzing business information, methods, systems, processes, and procedures to determine practical business solutions. This position will also confer with personnel in business units to identify current state and help stakeholders envision how their work processes or systems will need to change to support the future state. The business analyst will create descriptions of business needs and future state requirements as well as manage the portfolio of IT projects and initiatives. This position requires a high degree of organization and excellent attention to detail. What You'll Do Software Implementation Collaborate closely with internal stakeholders to identify, analyze, and document business requirements for custom software and third-party systems Write stories to be developed by internal or offshore development teams Manage a product backlog of requirements Document data integrations and data mapping Facilitate use acceptance testing including writing test scenarios and performing testing on system changes Project Management Oversee project implementations for custom software or third-party systems List and track project status and timeline, establish project scope an estimates Manage relationship with offshore development teams Communicate status of project work Process Management Provide support for questions, troubleshooting, and software enhancement requests for field staff and customers on software solutions Provide training to internal and external users on current or new systems Support the business development and operations teams in sales conversations as an IT custom software subject matter expert Assist with RFP responses, software solution overviews, and demos Other duties as assigned About You Must haves: Education: Bachelor's degreeOR 5 years of business analyst, quality analyst, project management, or vegetation management experience in lieu of a degree Experience: 3 years of business analyst, quality analyst, or project management experience or 3 years of experience in a vegetation management role Nice to haves: Education: Master's degree in Business Administration, Computer Science, or Computer Information Systems Experience: 3 to 5 years of related business analyst experience and 1 year of experience with agile projects Your Skills Ability to use critical thinking to solve problems using the resources that are available. Possesses strong written, oral, and interpersonal skills with the ability to communicate with internal stakeholders, vendors, consultants and external customers or potential customers. Ability to breakdown complex processes and turn them into actionable requirements. Aptitude to learn technical system configuration. Self motivated with a positive attitude. Possesses strong time management and organizational skills. Experience with Microsoft Suite of products including Microsoft Excel.