JOB SUMMARY The Safety Ambassador supports the Permanent Supportive Housing team and is responsible for promoting and ensuring a safe environment by maintaining a physical presence across Plymouth Housing properties. Location focus will be on buildings where incidents have been higher and where staffing ratios are low as determined by the Crisis Manager, Safety Management, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing Officer. This position will support staff who are providing support and trauma informed care to residents who, as a result of trauma, do at times act out frequent verbal and physical aggression. Many of these incidents can be mitigated by rapport with residents and de-escalation skills. The Safety Ambassador will monitor cameras, be available to receive phone calls/radio from the buildings for backup support, rove the properties (using Plymouth funded means of transportation) walk with staff through the hallways conducting floor checks, walk with staff to and from their method of transportation before/or after a shift if needed. In certain situations, the Safety Ambassador may be positioned at a building for a portion of their shift. If there is an active eviction of a resident, the Safety Ambassador may be positioned at that building during their shift. Safety Ambassadors will document interactions with residents and notify their supervisor of any safety concerns or risks noticed. The Safety Ambassador will maintain a high-quality safety service delivery based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction, trauma-informed care, the 'housing first' philosophy, and work towards maintaining a stable environment all while fostering a sense of community. This is a regular, full-time benefited position. ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Resident & Staff Services Liase with various buildings as directed and this can include driving across the portfolio from one location to the other during the same shift. Work to build professional relationships with residents to increase rapport. Steers and directs tenant questions to building staff. Partners and problem solves with Residential Specialist and staff in creating plans that address tenant/community concern or issues. Assists Residential Specialist staff in duties related but not limited to to , re-entry into individual apartments. Mediates conflict using de-escalation, conflict mediation and other techniques as needed. Provides support, guidance and oversight as directed by Building staff, Crisis Manager, Director of Safety,), Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing (CSHO). Building Security & Safety Promotes security & safety of Plymouth's premises in accordance with Plymouth safety and emergency policies & procedures. Ensures all entry doors to the building are secure and notify designated individuals i.e., Maintenance or Capital Improvement staff if repairs, adjustments are needed Operate and respond to radio calls as needed via the organizations provided equipment. Supports building staff in maintaining safety and security as directed by Crisis Intervention Manager, Director of Safety, PSH staff, and informs Residential Services Manager (RSM) of any violation of program rules; intervene on building management's behalf to remove unauthorized guests, including calling 911. Assist PSH staff in conducting safety checks of the floors, stairwells, and building perimeter. Promotes a safe, positive environment for residents and staff. Reduces risk(s) to operations and building community by providing skilled de-escalation and physical intervention support in elevated risk events by intervening in crises, resp