We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

THE ROLE

You will be responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential.

Your role will be SAP BASIS Application Administrator driving critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore.

EXPECTATIONS AND TASKS

• Avoid customer going to Red, Structural work to avoid escalations, using early warning dashboard

• Drive continuous improvement in the area of ECS architecture, ECS delivery and tools enhancement

• De-escalation of already escalated customer. (RED customer & Potential RED customer)

• De-escalate the customer by addressing the specific concerns from customer and by creating RED to Green plan.

• Regional SWAT team will engage directly with the customer along with CDM and TSM to de-escalate a customer situation

SKILLS AND COMPETENCIES

• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, Opentext etc.

• Exposure to the automation tools /scripting or processes

• Work experience in Cloud Operations for running applications systems on a large scale

• Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management

• Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.

• Experience in automation of monitoring or operational workflows

• Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.

• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.

• Ready to learn other SAP product administrations like cloud connector, S4HANA etc

• Organize / Structure day2day documentation

EDUCATION AND QUALIFICATIONS

• 10 years of related professional experience

• Bachelors degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.

• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)

• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393106 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.