The Analyst, Customer Intelligence & Operations (Jr. Business Architect) reports to the Operational Excellence team and plays a key role in the execution of automatization projects & initiatives through the design and construction of Pegasystems driven applications. The Analyst will develop the fundamental and essential skills needed for analyzing, designing, creating business requirements and specifications in the PEGA application in addition to the development of low code and workflows processes. This role is expected to collaborate with other business units including department heads, stakeholders, and IT teams to drive and enforce best practices whilst optimizing automated processes. This position is hybrid and is based in our Oriental Center facility in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Collaborate with multiple business units to define requirements, design, test & develop automated solutions.

• Analyze and provide feedback on user requirements to recommend systematic solutions than ensure streamlined processes.

• Understands the business and operational processes, data shared across the systems and how to correlate data for accurate decision making.

• Analyze and plan changes through a continuous improvement lens to accelerate software deployment and development processes, within an Agile framework.

• Prepare and maintain proper technical documentation regarding the stage and requirements of the project, as well as, guides that ensure proper usage.

• Ensure deliverables are up to quality standards at the end of each sprint and before implementation.

• Work with product owners to handle backlogs and new requests.

• Other duties may be assigned.

EDUCATION & EXPERIENCE:

• Bachelor's degree in computer science, computer engineering, industrial engineering, information systems, or similar field required.

• 1+ year(s) of relevant business architecture, software development, optimization and/or automation required. Co-op or internship experience qualifies.

• Proficiency in Pega platform preferred. Will be required to certificate as a Pega Certified Business Architect within the first year.

• Experience in managing design, development, and prioritization of business needs.

• Learning agility that enables a broad, enterprise-wide knowledge of software programs & automation options enabling systematically streamlined solutions.

• Demonstrated skill in using and programming languages, coding standards and being an active participant in code reviews. Preferably user interface, webservice technology and/or API level test automation expertise.

• Experienced in implementing testing and QA frameworks and applications using Agile methodologies. Preferably experience planning and deploying both business and IT initiatives.

• Strong troubleshooting and root cause analysis abilities.

• Exceptional communication skills in both Spanish and English with the ability to communicate effectively at all levels of the organization (this includes written and verbal communication).

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento