Quality Manager

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Date:May 14, 2024

Location: Cramlington, Other/Not Applicable, GB

Company: Leggett & Platt

We, at Leggett & Platt Inc., are searching for a Quality Manager within our Quality team to help support our Hydraulics business. Over the last 45 years, PHC has built a reputation as a world-class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets. If you join our team, your work will ensure customers across the world have high-quality products they can use to keep their businesses running.

What will you do as a Quality Manager?

• Overall responsibility for the development of an environment focussed on Quality.

• Responsible for continued compliance to ISO 9001: 2015, ISO 3834-2 & the Pressure Equipment Directive 2014/68/EU; embedding the methodology throughout the business.

• Undertakes external audits by certification bodies to ensure continued compliance to ISO 9001: 2015, ISO 3834-2 & the Pressure Equipment Directive 2014/68/EU.

• Overall responsibility for the PHC, UK QMS (Quality Management System).

• Ensures overall business-wide compliance to the Quality Management System (QMS).

• Responsible for ensuring all in-house systems and procedures are updated, revised, and modified to meet the needs of stakeholders and external certification bodies.

• Develops, implements, and manages KPI’s for appropriate areas of responsibility.

• Reports against agreed quality metrics, on a monthly basis, to the General Manager and the Leggett and Platt Group, providing a breakdown of the Cost of Poor Quality.

• Reports against agreed quality metrics, on a daily basis, to the General Manager, Senior Management Team, and all other interested parties.

• Works proactively with Managers, Supervisors and Employees to maintain and improve quality standards within their area of responsibility.

• Leads the quality team to achieve quality targets & business goals for all stakeholders.

• Overall responsibility for the PHC, UK audit programme.

• Overall responsibility for the PHC, UK Gauge Calibration process.

• Responsible for maintaining relationships with stakeholders to maximise quality assurance performance and standards.

• Manages a team of Quality Engineers, Inspectors and Technicians

• Overall responsibility for the technical review of manufactured & purchased parts and the resolution of internal/external quality concerns.

• Overall responsibility for formal responses to customer complaints, providing containment actions, full analysis, poka-yoke (where applicable) and implementing short-term & long-term countermeasures.

• Point of contact for all Warranty related issues.

• Works both internally and with other stakeholders on product and process validation via the Production Part Approval Process (PPAP).

• Ensures all necessary systems and procedures are in place to satisfy all customer requirements, external audit requirements and business goals.

• Conducts risk assessments of product/processes via PFMEA or equivalent, in collaboration with other departments.

• Any other tasks required to meet the needs of the business.

  To be successful you'll need:

• Minimum 5 Years in a Quality related Managerial position.

• Experience of 1st, 2nd & 3rd party audits essential.

• Comprehensive understanding and working knowledge of ISO 9001:2015

• Comprehensive understanding of problem-solving methodology such as 8D, Ishikawa, 5-Why analysis etc.

• Ability to interpret technical drawings with an appreciation of GD&T principles.

• Valid Passport for international travel.

• Working knowledge of ISO 3834-2.

• Working knowledge of the Pressure Equipment Directive 2014/68/EU.

• Basic appreciation of MAG welding.

• General understanding of manufacturing processes such as turning, milling & skiving.

• Basic appreciation of finishing processes such as Wet Painting.

• As PHC, UK products are distributed globally, international travel will be required, when necessary to meet business needs.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. If you require assistance completing an application, please contact our team atcareers@leggett.com

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.

• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.

• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.

• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

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