Advocate/Case Manager IDYCA
Posting Begin Date: 2024/05/07
Posting End Date: 2024/05/20
Category: Child Support
Sub Category: Community and Social Services
Work Type: Full Time
Location: Pierce, ID, United States
Minimum Salary: 22.27
Maximum Salary: 26.32
Pay Rate Type: Hourly
Description
STATE OF IDAHO
MILITARY DIVISION
Human Resource Office (HRO)
State Personnel Branch
4794 General Manning Avenue, Building 442
Boise, Idaho 83705-8112
Telephone: (208) 801-4273/4276
STATE VACANCY ANNOUNCEMENT
Registers established from this announcement may remain valid up to one year to fill vacancies within the same classification.
ANNOUNCEMENT NUMBER: 24-41-N
AREA OF CONSIDERATION: Open to all applicants
POSITION TITLE: Advocate/Case Manager - IDYCA
PAY GRADE: NGA-6
POSITION CONTROL NUMBER: 5201
CLASS CODE: 22732
SALARY RANGE: $22.27 to $26.32 hourly ($46,314 to $54,751 annually) - Starting pay is typically at $22.27/hour
FLSA CODE: Covered
DUTY LOCATION: Idaho Military Division, Idaho Youth ChalleNGe Academy (IDYCA), Pierce, Idaho- not remote
TYPE OF POSITION: Civilian Nonclassified; Limited Service Appointment(This position is funded by a Federal/State Cooperative Agreement and private non-profit foundation funding.)
COMPATIBLE MILITARY FIELD: Not Applicable
The HRO State Personnel Branch will not forward non-qualifying or incomplete application packets for consideration – ensure to attachallrequired information as specified below. PLEASE READ THE ENTIRE ANNOUNCEMENT BEFORE APPLYING.
Applications will be accepted through 4:59 PM MST on the posting end date.
State of Idaho Employees: When searching for a new career within the state, browse and apply through Luma Opportunities. Applying through the State External Career website will cause duplicate profiles and will slow the processing of your application for a new job. Internal candidates should always use Luma Opportunities.
YOUR APPLICATION PACKET MUST INCLUDE:
Military Division Mandatory Questions – Attachment of yourindividual responsesto mandatory questions for all applicants
Qualifications - Attachment of yourindividual responsesto each of theMandatory Requirementsand eachKnowledge, Skills and Abilities (KSAs)specified in this announcement under QUALIFICATION REQUIREMENTS. Attach document/pdf to your application with all your responses. This isrequiredto assess you meet all requirements for consideration.If not provided, your application will be considered INCOMPLETE.
Documentation identified as a Mandatory Requirement –When required, attach copies of educational diplomas, transcripts, or training certificates; or professional licenses, certifications or registrations.
Optional:Attach a resume and/or other supplemental documentation to support your qualifications.
MILITARY DIVISION MANDATORY QUESTIONS:
- (1) Except for minor traffic offenses, have you ever entered a plea of guilty, no contest, or had a withheld judgment to a felony offense?
If YES please explain on a separate paper and attach it to your application.
- (2) Do you certify that I am a U.S. citizen, permanent resident or a Foreign National with authorization to work in the United States
QUALIFICATION REQUIREMENTS: Applicants must attach to their application individual responses addressing each requirement separately.
Mandatory Requirements (conditions of employment)Provide the requested information, address your willingness and ability to meet the applicable condition and/or how you meet the requirement.
Provide your individual responses in an attachment to your application addressing each requirement (1-10) separately.
(1) Must have and maintain a valid and unrestricted state issued driver’s license (from any state).Provide your driver’s license number, issuing state, license expiration date, and the full name specified on the license.(Do notprovide a copy of your driver’s license.)
(2) Must submit to and pass an OPM Federal Childcare National Agency Check with Inquiries (CNACI) investigation, including a complete ten (10) finger fingerprint card or scan, upon offer of employment. Must agree to submit to periodic rechecks in accordance with applicable laws, regulations, and policies.(At a minimum, a favorable suitability determination by the State Security Manager is required prior to appointment into this position.)
(3) Must submit to and pass a drug test upon offer of employment, and agree to submit to periodic and random drug testing at the discretion of the Program/Academy Director.
(4) Must possess and provide documentation validating the following education and experience. (Attach a copyof your diploma or transcript showing degree(s) earned to your application; unofficial transcripts are acceptable. If applicable for qualification, provide response addressing qualifying experience.)
- An Associate or higher level degree*,AND
6 months of experience involving casework, counseling, social services, teaching, marketing, public relations, human resources, planning, directing and/or facilitating youth group activities, or a similar/related field.
Additional experience may be substituted for education on a year-for-year basis. An Associate’s degree is generally obtained in 2-years.
(5) Ability to use Microsoft Office products and custom software systems to maintain case records, produce reports and access informational resources, including the ability to extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, and patient or student information). Ability to extract data from a spreadsheet for use in a self-created form letter or mailing label template.
(6) Must commit to exceptional work attendance; dependability and flexibility are requirements of this position.
(7) Must be willing and able to attend formal Youth ChalleNGe staff training courses, as specified in Academy policy; and any other required training in the future.
(8) Must be willing and able to travel in- and out-of-state via all modes of transportation, including overnight stays for moderate periods.
(9) Applicant must provide a resume that includes complete mailing addresses and telephone numbers for Employment History and Higher Education (cover the past 10 years for employment, and all post-secondary education) and References (at least three people who know you fairly well).Attach your resume to your application for employment.The resume is needed for the required background screening should the applicant be chosen to fill the vacancy.
(10) Preferred Education/Experience. These are not mandatory requirements. Please identify any of the following that you possess.
+ + Case management experience
Knowledge, Skills and Abilities (KSAs)
Applicants must have24-monthsof specialized experience performing related to the duties as specified below.In your detailed, individualized responses describe your civilian and military education, training, and work experience as it relates toeachKSA that demonstrated your related experience. KSA responses assist in verifying your qualifications and determining the best qualified applicants.
Provide your individual responses in an attachment to your application addressing each (1-8) separately.
(1) Demonstrated ability to work effectively with a diverse group of “At Risk” youth, their parents/guardians, other members of the IDYCA staff, and community partners and stakeholders to achieve the goals of the individual Cadets and the program as a whole.
(2) Demonstrated skill in recruiting Cadets and Mentors over the phone and in person by attending various functions, including screening Mentor applications to ensure documents are accurate and complete.
(3) Demonstrated ability to provide case management services to Cadets/Mentors (i.e., matching Cadets with Mentors, ensuring contact requirements between Cadets/Mentors are met, ensuring required reports are submitted, and facilitating the Mentor/Cadet relationships to ensure they are healthy, positive, and productive).
(4) Demonstrated skill in the preparation of educational/marketing materials for the IDYCA, such as brochures, fact sheets, pamphlets, displays and other educational/outreach materials, including the development and presentation/training about the IDYCA to applicants, Mentors and diverse audiences.
(5) Demonstrated skill in coordinating with others inside or outside the organization to share information, make decisions, arrange for services or other assistance, and/or implement solutions to problems or complaints, including developing cultivating placement networking opportunities which will benefit Cadets in the post residential phase (finding school, jobs, internships, apprenticeship, etc.).
(6) Demonstrated ability to work in a highly stressful environment.
(7) Demonstrated ability to maintain, at all times, the highest level of confidentiality and professionalism.
(8) Knowledge of military protocol, values and culture.
SUMMARY OF DUTIES:Refer to the position description below.
CONDITIONS OF EMPLOYMENT:
a. Each person hired will be required to provide verification of eligibility to work in the United States and may be subject to a criminal background check.
b. Refer to the position description for the Mandatory Requirements for this position.
c. The State of Idaho, Military Division is an Equal Opportunity employer. Selection for this position will be made without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), genetic information, political affiliation, marital status, and disability or age (which does not interfere with job accomplishment or job eligibility based upon the position description Mandatory Requirements). Appropriate consideration shall be given to veterans in accordance with applicable state and federal laws and regulations.
PERSONNEL MANAGER CERTIFICATION:The title, series, grade, duties and responsibilities are complete and accurate as written and a current or projected vacancy exists as advertised.
Gloria A. Duncan
Supervisory Human Resource Specialist
Military Division – State Personnel Branch
Applications accepted online only (State employees should apply after logging in to Luma). If you are unable to apply online, please contact the HRO office by phone 208-801-4273/4276 or email[email protected] or[email protected]to discuss alternative options.
Thank you for your interest in employment with the Idaho Military Division.
By submitting your application, you are certifying all answers and statements are true and complete to the best of your knowledge. You understand that should an investigation disclose untruthful or misleading answers, your application may be rejected, name removed from consideration, or employment with the State terminated.
JOB TITLE: ADVOCATE/CASE MANAGER - IDYCA
POSITION CONTROL NUMBER: 5201
CLASS CODE NUMBER: 22732
SALARY GRADE: NGA-6
INTRODUCTION: This position is assigned to the Idaho Youth ChalleNGe Academy (IDYCA), functioning within the State of Idaho – Military Division. The Academy campus is located in Pierce, Idaho. The purpose of IDYCA is to intervene in and reclaim the lives of disengaged youth through education and mentoring, empowering youth to improve their academic level and employment potential and become responsible and productive citizens of Idaho and the United States. The Academy is an intensive residential academic intervention for “At Risk” 16-18 year old Idaho youth, directed and sponsored by the State of Idaho – Military Division/Idaho National Guard. It provides a unique educational opportunity within an intensive military structure and overview. Student Cadets participate in daily activities such as academic instruction, service to community, drill and ceremony, housekeeping, personal hygiene and physical fitness. Youth applicants are invited to a 2-week acclimation period to determine their desire and commitment to participate. The Acclimation Phase is followed by a two phase enterprise consisting of: 1) a 20-week Residential Phase, and; 2) a 12-month Post-Residential Phase consisting of life planning, community re-integration, and mentoring. The Academy focuses on eight core components that define all dimensions of a person’s success relative to personal achievement and social contributions. The components are: Leadership/Followership, Service to Community, Job Skills, Academic Excellence, Responsible Citizenship, Life-Coping Skills, Health and Hygiene, and Physical Fitness. The Academy is staffed by uniformed Cadre, Professional Instructors, Counselors, Advocates (Case Managers), and other support staff members.
You can learn more about the Youth ChalleNGe Program at the national websitehttps://ngchallenge.org/. To learn more about the Idaho Youth ChalleNGe Academy visithttp://www.idyouthchallenge.com/.
DUTIES AND RESPONSIBILITIES:
- The primary purpose of this position is to serve as Advocate and Case Manager for youth assigned from initial designation through completion of the Post-Residential Phase of the Idaho Youth ChalleNGe Academy (IDYCA). Acts as primary custodian of assigned youth case files during this period. Assists with operation of the Mentoring Program. Teaches and coaches Student Cadets in goal-setting and action planning. Directly impacts the goal-setting skills developed by youth while at the Academy, and the ongoing development of the mentoring relationship. Promotes positive initial post-residential placement for Cadet graduates. Assists in tracking post-residential placement and contacts of IDYCA graduates. Documents Mentor/Mentee activities as reported and, when necessary, verifies post residential activities. Contributes data for the monthly and yearly report generated to the U.S. Congress.
2.Assists in processing Cadet and Mentor applications, screening, selection, and Mentor matching functions.Participates in screening and interviewing applicants to the IDYCA and assists in selecting the 16-18 year old “At Risk” youth (Student Cadets) who have the best chance of success in meeting their individual and program goals. Participates in screening and interviewing Mentor applicants and ensures all required application documents are accurate and complete, and that the Mentors accepted into the program meet all requirements prior to the in-processing start date. Makes autonomous, analytical decisions regarding safe and proper placement of adult volunteer Mentors with youth participants based on a general guidance framework. Elevates more complex screening issues to supervisor as prescribed in policy. Reviews and conducts personal interviews with Mentor nominees. Facilitates completion and submission of volunteer Mentor applications and required documentation for state, Federal Bureau of Investigation (FBI), and Federal Office of Personnel Management (OPM) criminal history and background checks as mandated by Department of Defense (DoD), Idaho Military Division (IMD), and federal and state laws. Follows applicable policy and procedures regarding the confidentiality, maintenance, and retention of this information.
3.Delivers small group instruction on personal values exploration, goal-setting and action plan development based on established curriculum.Participates in Post-Residential Action Plan (P-RAP) class schedule conducted by the Programs Department. Delivers goal-setting and action planning instruction during each class cycle. Supervises computer lab time with Cadets to ensure appropriate and productive use of computers and to provide assistance in the goal-setting/action planning process. Grades Cadet P-RAP assignments and maintains a class grade book jointly with other Programs Department staff. Facilitates one-on-one meetings for coaching and counseling Cadet P-RAP and placement progress. Modifies and augments curriculum within parameters when necessary.
4.Delivers Mentor/Mentee Training to both youth applicants and adult volunteers based on established curriculum.Communicates professional and effectively with all assigned Mentor nominees about training requirements, instructions, dates, and directions. Delivers Mentee and Mentor training for both small and large groups, up to 12 times per year, primarily during program orientations. Training groups range from 5 to 225 people at a time.
5.Prioritizes and manages an assigned Mentor caseload for IDYCA youth participants; monitors and supports the ongoing mentoring relationship; and tracks the placement of program graduates during the Post-Residential Phase.Assists in coaching and tracking the placement plans and progress of Student Cadets during the Residential Phase. Supports and facilitates the Cadet/Mentor relationship. Maintains contact, as necessary, with Cadet Mentors to ensure required contact with Cadets is occurring. Reports any deficiencies in these relationships to the Programs Coordinator immediately and records and files. The primary form of contact will be telephone; in-person, email and fax are secondary means of communication when telephone contact cannot be made. Ensures assigned Mentors have their monthly reports turned in by the 15th of each month and updates Cadet and Mentor address changes accordingly. Develops effective procedures to gather and analyze program data on each Cadet graduate’s post-residential performance/placement, which will assist in program analysis and operational planning. Ensures all assigned Mentor/Cadet contact, Cadet placement, and other required information is entered into the Cadet Tracking database in a timely manner. Ensures source documentation is complete, thorough, and organized each month. Oversees the archival process of all caseload paperwork for each class and ensures it is neat, orderly and ready for audits and inspections, to include job books and Life Plans.
6.Interacts with other IDYCA staff, teachers, Student Cadets, Mentors, parents/guardians and community stakeholders.Recruits Cadets and Mentors over the phone and in-person by attending various functions, as delegated by the Programs Coordinator. May use IDYCA brochures or promotional videos for presentations to both small and large groups (on-site or off-site). Develops and maintains community resources statewide for the purpose of recruiting Mentors and building partnerships for youth placement.
Serves as the IDYCA’s primary point of contact for parent/guardian questions concerning their enrolled youth during the Residential Phase. Professionally receives parental/custodial inquiries and coordinates a unified response, with appropriate approvals, when necessary.
Promotes a respectful workplace that complies with policies of the Adjutant General. Observes and ensures compliance with all Whistleblower Protection Program, Equal Employment Opportunity (EEO), security, environmental, and workplace safety practices, policies and regulations at all times. Maintains a safe and drug/alcohol/weapons free workplace during all IDYCA activities. Assures workplace and facility security. Makes a determined effort to coordinate and communicate with other staff members to ensure an efficient and respectful workplace. Acts as role model and upholds superior personal integrity. Maintains the highest standards of personal and professional conduct in accordance with established guidelines.
Supports the Programs, Operations and Academic Departments to achieve the IDYCA mission: “To intervene in and reclaim the lives of at-risk youth to produce program graduates with the values, skills, education and self-discipline necessary to succeed as responsible and productive citizens of adults.”
Performs other related duties and projects as necessary or assigned.
SUPERVISORY CONTROLS: Work is performed under the general supervision of the Programs Coordinator, with guidance and direction from the Deputy Director. The supervisor assigns broadly defined goals, missions, and functions. The incumbent is responsible for execution of directions by independently defining and formulating overall strategies, initiatives, goals, and milestones. The incumbent exercises a wide-latitude of independence and must display tact, good judgment, creativity, and analytical ability to independently work through complex problems or dynamic situations and produce products and solutions.
PERSONAL WORK CONTACTS: Interacts on a regular basis with Academy Staff, Student Cadets and stakeholders of the IDYCA, including special guests, parents, other family members, public schools, social service agencies, counseling professionals and community partners. Less frequent contacts include the Adjutant General (TAG) and all levels of military and civilian personnel of the Idaho Military Division/Idaho National Guard; city, county, state and federal elected and appointed officials and their staffs; Tribal Leaders; city, county, state and federal employees from various agencies; private volunteer organizations; non-governmental organizations; private industry; and U.S. citizens and foreign nationals who have an interest in the programs and services of this organization.
GUIDELINES:Guiding directives include Idaho Youth ChalleNGe Academy policy and procedure staff manuals, Cadet Handbook; NGB Federal/State Master Cooperative Agreement and policies, Federal laws, Idaho Statutes, Idaho Military Division State Employee Personnel Regulations, policies, and procedures; and local codes and ordinances. Guidelines will be used to ensure compliance with personnel rules, regulations, and program policies; federal mandates, standards, service levels, reporting and funding requirements; laws, codes and ordinances guiding health, welfare, contract administration; legal contracts; and to ensure appropriate treatment and training of the teenage Cadets assigned to the Academy.
WORK ENVIRONMENT / PHYSICAL EFFORT:The majority of work is performed in a professionally-configured workspace and desk area within IDYCA’s main facility located in Pierce, ID. This is a well-lit and climate controlled office environment. Office work includes extensive computer work, reading, writing, and interpretation of laws, codes, policies, regulations, and other applicable guidelines. Sitting, walking, and standing are required. Work requires periodic lifting up to 50 pounds. May perform minimal amounts of work outdoors in excessive heat and freezing temperatures, depending upon the season. Incumbent is subject to safety and security surveillance.
WORKING CONDITIONS:During the class cycle, the Advocate/Case Managers work shifts that include evening and week-end hours. Shifts may change with each class cycle. Hours may vary to accommodate the ability to make contact with Mentors who work typical weekly hours--such flexed hours will be negotiable with the Programs Coordinator. Must be willing to flex schedule to accommodate program activities and requirements including responding to emergency situations in a reasonable amount of time when they involve Cadet health, safety or security. When Cadets are not present from mid-June to mid-July and mid-December to mid-January, the normal work schedule is 8:00 a.m. – 4:30 p.m.. Minimal travel, both in-state and out-of-state, via all modes of transportation, may be required. Overnight travel for minimal periods of time is required. Incumbent is routinely in the vicinity of temperamental "At Risk" youth, who may act out aggressively; has contact with teenagers and parents, to include periodic interaction with disgruntled and/or emotional individuals and confrontational situations. Incumbent must be able to proficiently use a computer and office technology software including e-mail, word processing, spreadsheets, databases, and specialized data management programs. Incumbent may transport staff and participating Cadets in state vehicles. Incumbent must submit to and pass pre-employment and periodic drug tests, and must complete and pass pre-employment and periodic background checks. Incumbent must complete annual first aid and CPR training/re-certification, and is required to attend formal Youth ChalleNGe Program staff training courses as specified in Academy policy. Smoking and tobacco use is not permitted anywhere within the confines of the IDYCA campus or within view of the Cadets. Incumbent is required to adhere to uniform/dress, grooming, and personal hygiene standards and policies established by the IDYCA.
FLSA Overtime Code: C (Covered; time and one-half)
EEOC: E07 (Office/Clerical)
WCC: 9015
JULY 2022
The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
*Benefits may not be applicable for temporary or seasonal positions.
