Landside Agent - IAH

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Landside Agent - IAH

Salary

$39,665.60 - $48,339.20 Annually

Location

2800 N Terminal Road

Job Type

Full Time

Job Number

32487

Department

Houston Airport System

Division

HAS- 1391 -IAH - Landside Operations

Opening Date

05/06/2024

Closing Date

5/30/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: Operations I Landside Operations, George Bush Intercontinental Airport.

Workdays & Hours: Shift work, rotating schedule, weekend/holidays - subject to change.

GENERAL SUMMARY:

Maintains a safe and efficient landside airport environment by ensuring the efficient operations of roadways, terminals, and ground transportation activities for passengers and airport personnel. Under general supervision; performs work involving the oversight of commercial vehicle operations and traffic control in terminals and on roadways. Enforces safety, and security regulations and policies.

RESPONSIBILITIES:

• Performs staging area duties including but not limited to posting and dispatch of taxicabs utilizing the Taxi Dispatch System, process taxi ticket trip sales, and conduct staging lot inspections.

• Performs terminal area duties including but not limited to obtaining a taxi for passengers, collecting departure fees from taxicabs, and maintaining taxicab availability.

• Facilitates commercial vehicle (i.e. Limousines, shuttles, taxis and Transportation Network Company “TNC” vehicles), processing permit sales and compliance by conducting inspections in accordance with applicable regulations and policies.

• Oversees curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations by notifying primary agent and/or supervisor of potential citation.

• Monitors passenger access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.

• Responds to call for assistance by customers and the Airport Communication Center “ACC” in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.

• Responds to call for assistance by customers and the Airport Communication Center “ACC” in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.

• May conduct inspections of all landside facilities, roads, and terminals. Monitor security access points, challenge airport badges, conduct periodic and random inspections, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives. Notifies supervisor of any unsafe conditions, violations and discrepancies.

• Completes daily reports/logs of all activities (i.e. ticket and permit sales, taxi/vehicle activity, etc.) conducted during a shift.

• Contributes to the team by performing other duties as assigned.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires an Associate’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

EXPERIENCE:

Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.

Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.

LICENSES/CLEARANCES: Requires a valid Class C Texas Driver’s license and compliance with COH policies on driving.

Must be able to pass a criminal background check, obtain and maintain federally-mandated security clearances for working at an airport.

PREFERENCES

Preference will be given to applicants with airport operations, airport security, or law enforcement. Consideration will be given to applicants with customer service experience in an aviation setting. Preference will be given to applicants with experience conducting traffic control for a large facility. Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus. Experience with Microsoft Office Suite and business writing skills is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRE

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION/YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1528.

If you need special services or accommodations, call 281-233-1528; (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a Houston Airport System employee?

• Yes

• No

  02

  Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  03

  What is the highest level of education you have obtained?

• Less than a High School Diploma/GED

• High School Diploma/GED

• Associates Degree

• Bachelor's Degree

• Master's Degree

  04

  What is your degree concentration?

• Criminal Justice

• Airway Science

• Aviation Security

• Law Enforcement

• Public Administration, Aviation

• Business Administration

• Other

• I do not have a degree

  05

  If selected other on question 4, please indicate the degree concentration you obtain. See resume is not acceptable.

  06

  Do you have a valid/current Texas driver's license?

• Yes

• No

  07

  How many verifiable years of work experience in Airport Operations, Airport Security, Airport Safety or Customer Service-related field do you possess?

• Less than 6 months

• 6 months to less than 2 years

• 2 years and 6 months to less than 4 years

• 4 years or more

• No experience

  08

  In which of the following area(s) do you have verifiable experience? (Check all that apply)

• Gatekeeper

• Public Safety

• National Incident Management Systems (NIMS)

• Department of Homeland Security (DHS/TSA)

• Traffic Control

• Conflict Resolution

• I do not have experience

  09

  Are you available and willing to work all shifts, to include a rotating shift, weekends, and holidays?

• Yes

• No

  10

  Please check all that you have verifiable experience with. (Check all the apply)

• Operating a two-way radio device.

• Experience with managing curb zones and motor vehicle traffic flow.

• Experience with completing daily incident reports and activity logs.

• Experience with handling high volumes of customer inquiries and concerns.

• Experience with addressing and handling emergency issues with the general public.

• I have do not have experience.

  11

  Please indicate your "highest" level of proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, and other PC Programs).

• BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.

• INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.

• ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing multiple calendars.

• No Experience

  12

  Tell us about a time you motivated your fellow team members. Did you face any challenges and were you successful in motivating your team members?

  13

  Briefly describe a time when you were faced with handling a conflict with a customer. What was the conflict and how did you resolve it?

  Required Question