MPB Insurance & Risk Management, a subsidiary of Mid Penn Bancorp, Inc. is now hiring a Client Relationship Manager in Harrisburg, PA.

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We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. We are committed to diversity, equity, and inclusion.  People from underrepresented communities, Veterans, individuals with disabilities, and bilingual candidates are strongly encouraged to apply.

Position Overview

The Client Relationship Manager will work closely with the Director of Property and Casualty to solicit new business, service existing accounts and facilitate client renewals (for Personal or Commercial Insurance).  This individual will be responsible for supporting agency growth and account retention goals by providing extraordinary client service, proactively expanding client relationships, and marketing the benefit of services provided.  The Client Relationship Manager will also provide operations support to the team by maintaining client records, ensuring proper documentation, responding to inquiries, and processing account transactions. 

This individual will be responsible for building rapport and relationships with both internal and external clients.  The Client Relationship Manager will be self-directed and able to solve problems independently.  In addition, this individual will be goal driven and thrive on the achievement of performance-based metrics.

Essential Duties and Responsibilities

• Cross sells and markets agency services; places new and renewal accounts as appropriate.
• Builds and fosters relationships with clients, carrier marketing representatives and underwriters.
• Maintains and updates client files, ensures proper documentation, and processes all endorsement changes, invoices, binders, certificates of insurance, documentation, and related activities in a timely manner.
• Calculates information for insurance quotes to include Commercial & Business policies.
• Works directly with multiple insurance companies to quote business. 
• Completes the day-to-day maintenance and servicing of assigned accounts.
• Achieves assigned agency growth and account retention goals.
• Enhances customer relationships and improves agency profitability through the sales and retention of insurance products and services.
• Gathers necessary information and conducts customer interviews and sets sale appointments.
• Follows up on all generated leads.
• Profiles existing book of business and conducts regular client review meetings to enhance client relationships and to take advantage of additional sale opportunities.
  1. Solicits new business from present and prospective customers.
  2. Serves as a member of the sales team; makes group sales calls where these types of calls will improve the opportunity for new business development.
• Assists customers in obtaining specialized services from other company departments as necessary; provides help to customers with specific inquiries or service problems.
• Demonstrates strong communication skills through effective verbal and/or written exchanges, active listening and provides a respectful and timely response.
• Handles escalated or difficult client service issues with tact and diplomacy, even in the absence of the Director.  Strives to resolve problems with a win/win solution.
• Maintains confidentiality of all information related to clients, customers, employees, carriers, or as appropriate, other information.

• Follows est blished agency workflows with a high level of accuracy and attention to detail.

   

Education & Qualifications

• A B.S. or B.A. degree in a related field strongly preferred.
• Current Property & Casualty License required.
• Completion of CISR or CIC designation preferred.
• Knowledge of all lines of commercial insurance
• Thorough knowledge of agency operations, including claims handling, procedures, carrier rating, agency management systems and applicable insurance laws/codes
• Familiarity with risk management and risk management techniques
• Experience using Applied Epic or similar customer relationship management system strongly preferred.

• Regular and predictable attendance is required.

   

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative, and sales skills; a thorough knowledge of the features and benefits of all insurance products; proficient PC skills, including knowledge of word processing, database, and spreadsheet programs; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 40 lbs. or less; visual, auditory and speaking skills; valid driver's license is required.

Mid Penn Bank offers rewarding career opportunities, competitive wages, great incentives and benefits.

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status.  We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Equal Opportunity Employer--Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity