Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information: Drug Product Division location in Cincinnati, Ohio .

How will you make an impact? The IT Site Support Engineer II is pivotal in providing top-tier support to our internal users, ensuring optimal system functionality and improving the overall digital workplace experience.

What will you do?

• Provide in-house support for end users at the Cincinnati site!

• Handle IMAC (Install, Move, Add, Change) support.

• Offer solutions for corporate applications and hardware without direct supervision.

• Action incident and request queues, including ticket creation, categorization, prioritization, and escalation.

• Collaborate with vendors to troubleshoot and fix issues, ensuring seamless operations and infrastructure health.

• Ticket escalation to respective Support Group

How will you get here?

Education:

• Bachelor’s Degree from an accredited College or University or a High School Diploma/Equivalent and a year of desktop support experience

Experience:

• 1 year of experience in Desktop support is the minimum requirement

• Familiarity with client/server networks, Active Directory, and common Internet services preferred

• ITIL certification is preferred.

• Combination of experience and education considered.

Knowledge, Skills, Abilities:

• Strong problem-solving abilities and proficiency in troubleshooting PC and server issues.

• Excellent communication skills and experience working with international teams.

• Ability to identify new / additional tasks that improve employee experience

• Good understanding of Computers and Trouble shooting skills required.

• Ability to troubleshoot, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security

• Ability to provide smart hands support computer rooms, IDF’s, MDF’s and physical equipment such as servers, switches, routers, printers.

• PC / Laptop installation, configuration(imaging) and Break fix

• Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.