Position Number: STMP15

Department: Enrollment Management (Adm)

Employment Type: Temporary - Full-time

Months Per Year: 4

Essential Duties and Responsibilities:

• Perform the duties of Tour Captain, communicating key tour details with campus partners including Housing, Admissions Staff, Visit Staff, Front Desk Student Workers and Summer Tour Guides.

• Lead Niner Guide operations by recruiting, marketing, training, and scheduling tour guides for Admissions tours and events.

• Assist with Visit Program operations by receiving incoming phone calls at the front desk and making outbound calls to prospective students.

• Assist with Undergraduate Admissions by conducting front desk operations- including welcoming guests to the University.

• Connect visitors with Admissions Counselors utilizing computer software programs such as Slate and NinerQ.

• Conduct check-in for prospective families visiting the University using Slate.

• Updates social media outlets such as Instagram so that the volunteer team remains informed about the University.

• Researches and prepares special projects as assigned.

• Articulates the value of a UNC Charlotte education in a variety of forums.

Minimum Experience / Education:

Graduation from a four-year college or university; or an equivalent combination of education and experience. Degrees must be received from appropriately accredited institutions upon hire date.

Preferred Education Skills and Experience:

The preferred candidate will be a recent UNC Charlotte graduate and have a strong knowledge of University programs including student services and academics. Additionally, the preferred candidate will be able to demonstrate exceptional communication and interpersonal skills.