Workplace Exp Coordinator

Job ID

165396

Posted

02-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Customer Service

Location(s)

Benito Juarez - Ciudad de Mexico - Mexico

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography.

Our mission is to realize the potential of our clients,professionalsand partners by building the real estate solutions of the future. From instilling confidence in today’s decisions to re-imagining tomorrow’s spaces, we thrive in complex and ever-changing environments.500+ Offices,100+ Countries,115K People,95+ of Fortune 100 Clients

We are looking for a WorkPlace Experience Coordinator

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Responsibilities:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Requirements:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

Equal Employment Opportunity: _ _ CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)