IT Technician

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IT Technician

Salary

$56,160.00 - $81,432.00 Annually

Location

Adams County District Attorney - 1000 Judicial Center Drive. Brighton, CO

Job Type

Regular Full-time

Job Number

06491

Department

District Attorney

Division

District Attorney's Office

Opening Date

05/01/2024

Closing Date

5/19/2024 9:30 PM Mountain

Our Mission

The mission of the District Attorneys Office is to keep the community safe and to make the criminal justice system better through the fair and ethical prosecution of criminal offenders, while seeking justice for victims of crime.

Cultural Competencies/EEO

Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.

Position classification

Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

• Description

• Benefits

• Questions

What Success Looks Like In This Job

The mission of the District Attorney’s Office is to keep the community safe and to make the criminal justice system better through the fair and ethical prosecution of criminal offenders, while seeking justice for victims of crime.

Responds to technical support inquiries regarding computer related equipment and software (including desktops, laptops, communications equipment, tablets, computer related peripherals, desktop software and enterprise software applications) while providing a high level of customer service to customers by focusing on responsiveness and effective communication. Proactively works to address issues before they arise. Effective at empathizing with customers regarding their IT needs. Assists the IT Department with new project implementations and equipment inventory.

The District Attorney's office has elected to consider a range of experience for this vacancy. A candidate's qualifications will determine the level at which they are hired.

IT Technician I: $27.000 - $39.150 (Hourly); $56,160.00 - $81,432.00 (Annually)

IT Technician II: $28.620 - $41.499 (Hourly); $59,529.60 - $86,317.92 (Annually)

IT Technician III: $30.337 - $43.989 (Hourly); $63,101.38 - $91,497.00 (Annually)

Examples of Duties for Success

IT Technician I

• Provide tier one technical support for the IT Unit, responding to requests for technical assistance in person, via phone and electronically.

• Diagnose and resolve technical issues related to hardware, software applications, desktop printers, and audio/visual equipment and escalate problems to appropriate technical personnel.

• Assist with installing, configuring and maintaining desktop workstations, laptops, tablets, scanning equipment, printers, operating systems, and productivity software.

• Research questions using available information resources. Advise customers on appropriate actions.

• Identify and escalate situations requiring urgent attention.

• Track and route problems and requests and document resolutions.

• Prepare activity reports.

• Stay current with system information, changes and updates.

• Aid in creation and maintenance of knowledge articles and standard operating procedures.

• Imaging computers using PXE boot and other methods.

IT Technician II

• All of the above,plus

• Independently identify and remediate gaps in knowledge articles and standard operating procedures.

• Proactively identify IT-related issues and work independently to solve.

IT Technician III

• All of the above,plus

• Lead IT Technician efforts across the team, organizing and prioritizing technician workload along with supervisor input.

• Drive knowledge management and knowledge base maturation and best practices with supervisor input.

• Drive technician level operational process improvement efforts to ensure repeatability, efficiency and sustainability in technician and IT-related office workflows.

• Assist with business intelligence and ticket-based reporting and metrics analysis.

• Document and maintain the architecture of infrastructure, storage, and networking.

• Address technical debt by routinely patching infrastructure, storage, and network hardware and software.

To be successful, our ideal candidate should have the following knowledge, skills and abilities:

• Excellent oral and written communication skills.

• Ability to learn quickly.

• Customer service orientated.

• Planning and organization skills.

• Ability to troubleshoot and resolve basic networking issues

• Ability to document information and procedures while applying a keen understanding of the intended audience.

• Working knowledge of computer software, hardware and related equipment.

• Working knowledge of Microsoft Windows operating systems and the Microsoft Office suite of products (including Word, Excel, PowerPoint and Outlook).

• Knowledge and experience of customer empathizing and service oriented

Qualifications for Success

IT Technician I:

• 1 - 3 years Help Desk Support experience preferred.

• Experience with ticketing and knowledge management (knowledge article writing and updating).

• Previous experience as part of an IT unit in a criminal justice/law enforcement environment is preferred.

• A+ certification preferred.

• Experience building and maintaining images using configuration manager and wsus

• Experience with Microsoft O365 a plus.

IT Technician II:

• All of the above,plus

• Experience in training junior level IT Technician staff as needed.

• Work with little to no direct supervision on routine tasks

• Experience building and maintaining images using configuration manager and wsus

• Experience with Microsoft O365 a plus.

IT Technician III:

• All of the above,plus

• Experience in performing basic data analysis and reporting.

• Experience with Power BI a plus.

• Experience with knowledge base management and article template development and management a plus.

• Basic process improvement experience a plus.

• Experience with Microsoft O365 a plus.

A resume and cover letter are required for consideration for this position.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect:

• AFLAC Supplemental Medical Insurance

• Basic Term Life & Optional Term Life Insurance

• Deferred Compensation Plan

• Dental/Vision/Medical Plans

• Generous Vacation/Sick leave

• Long-Term Disability

• Retirement Plan

• Short-Term Disability

Plus some you might not expect:

• Employee Assistance Program

• Employee Fitness Center

• Employee Health Clinics

• Flexible Work Schedules

• Recreation Center Discounts

• Training & Tuition Reimbursement Programs

• Wellness programs

• Lactation friendly certified workplace

  01

  How many years of technical support experience do you have?

• No Experience

• Less than one (1) year

• More than one (1) year but less than three (3) years

• More than three (3) years but less than five (5) years

• More than five (5) years of experience

  02

  Describe your experience in preparing end user computing devices for deployment to customers.

  03

  Describe what you think an exceptional customer experience looks like and provide an example of a time when you've provided such an experience.

  04

  Describe your experience in troubleshooting and resolving basic networking related issues.

  05

  Describe your experience in management and process improvement.

  Required Question

Agency

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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